Guest User
April 28, 2024
My three friends and I just returned home from a week in Charleston, and we stayed at Church Street Inn. We had never stayed anywhere downtown before, but we did extensive research and made a few calls to hotels before booking. Jaden, the young man at the front desk who answered my initial call last August, was so informative, friendly, professional, and knowledgeable that he quickly made quite the impression on me. Then he made sure I was a Choice member and told me what the discount would be for the stay. I booked it, 8 months in advance. When we checked in, he was at the front desk, along with Daylin. BOTH were so helpful, from the check in process, to parking, to downtown information, and hotel information. I could not have asked for a better check-in experience. The hotel was exactly as I had learned in my research. Yes, it is a bit aged, however, it was in tip top shape as far as everything we saw. Yes, our room had an upstairs and a downstairs. Was this a surprise to me and my 70 year old friends? No! We knew what we had signed up for! The room was immaculate, as was the lobby, the courtyard area, the hallway, and all the rooms that were being cleaned each day (we could see through open doors). The smell of "CLEAN" was throughout the hotel. The housekeeping staff was so friendly - I have never been as glad as anything to see and experience FRIENDLY, SMILING faces - the front desk workers and housekeepers alike were a breath of fresh air. They seemed to LIKE their jobs - and EACH OTHER! Maybe they don't, I don't know, but all we witnessed was an extremely positive environment... and that meant EVERYTHING to us! - the rest of the working world seems to be consistently mad, tired, unfriendly, and ready to just go home! The location of the hotel could not be better for downtown activities and shopping, the beds and pillows were very comfy, but I can tell you - it's the PEOPLE who work there that make the DIFFERENCE, and makes me know why it's so successful. Thanks for a wonderfully enjoyable week - Jaden, Daylin, Ciara, and all the housekeepers who never failed to say hello and made us feel so welcome and cared for! We will be back, and we will spread the news about the best place to stay in downtown Charleston.