Natoya T
July 16, 2024
It’s really hard to put into words how disappointed I am with the Embassy Suites Charleston. Let me start with something good. The location is prime. Very close to the Aquarium and the African American Museum. Now onto the issues. First, I don’t know who oversees sales/group reservations, but they did a horrible job relaying information to the kitchen staff. We were a family reunion and there were at least four volleyball teams at the hotel along with other vacationing guest. Someone had to have dropped the ball in letting the kitchen know because the continental breakfast was lackluster on Saturday morning. I woke before my family and decided to head to breakfast. At 7:20 the cook stated the bacon that was out was the last. Breakfast starts at 7. Seriously?! With the number of people that booked this was highly disappointing. I had to go and buy my son something else to eat which of course is a major inconvenience because one of the reasons we had our reunion here is they have breakfast and a bar. Oh, the bar was a major letdown. This was the first Embassy I have stayed at where the bar closes when the complimentary hour is over. So, after 7:30 you had to walk to a bar or wait to have a valet get your car and drive to a bar. Huge disappointment there. Back to breakfast, they also did not have any tomatoes for a veggie omelet, and they ran out of brown sugar for the hot cereal. Second, the issue is regarding my room. I informed the manager on duty my room was hot and he let me know maintenance would bring a fan in the room. I never received it and I let Mr. Belton Joyner know about it. What’s really aggravating is when I was leaving, they had a fan at the first desk. By this time, I was just ready to go because I didn’t sleep well while here. Third, the conference room we reserved to gather as a family was not set up correctly. Again, sales/group reservation did not communicate well. My sister requested round tables and sweet tea for the room. We got there and there was a mix of round and rectangular tables. There was also unsweetened tea. Horrible! Luckily, we had Mr. Earl and his staff. Mr. Earl apologized several times. He informed us that they would get the tea corrected. We had to wait but he was very nice, even brought some sodas for those that were waiting. I can’t express enough how great Mr. Earl was. I can’t remember the guy’s name that helped pack up the food that night, but he also cooked the grits Sunday morning, and they were so good. They were not watery like Saturday. Mr. Earl also apologized about the mix-up with tables. My sister was really upset because she talked to Reagan and let her know she wanted round tables. Now the major issue with the conference rooms FRUIT FLIES galore. This is something that needs to be addressed with upper management. Someone from Mr. Earl crew did get some coffee filters to cover the appetizers we ordered. Mr. Earl came and adjusted the air in the room because it got too warm. The conference