Four Points by Sheraton Charleston
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1 night
1 room, 2 adults, 0 children
All properties in Charleston
Four Points by Sheraton Charleston
600 Kanawha Blvd E, Charleston, West Virginia, 25301, United States
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Amenities
Indoor swimming pool
Gym
Private parking
Airport pick-upFree
24-hour front desk
Luggage storage
Bar
Restaurant
All amenities
Property Description
Whether you're visiting for business or leisure, Four Points by Sheraton Charleston places you in the heart of downtown overlooking the impressive Kanawha River. Our hotel presents cozy rooms with enlightening views plus delectable on-site dining and a host of event space. You'll be a short distance from notable local attractions including the Charleston Civic Center, University of Charleston and Charleston Town Center Mall. With Yeager Airport less than 5 miles away, we offer a free shuttle to and from the transportation hub between the hours of 5am and 11pm. Settle into your room and watch your favorite TV show on a flat-panel TV. Our four event venues cover 9,043 square feet of space, ideal for business conferences and wedding receptions of any size. Catering options and AV equipment are available to enhance your gathering. Choose Four Points by Sheraton and capitalize on comfort during your stay in West Virginia.
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8.1/10
Cleanliness8.1
Amenities8.1
Location8.1
Service8.1
All 97 reviews
Surroundings
Airport: Yeager Airport
(7.8 km)
Landmarks: Live On The Levee
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

3
King Room With Tub-Mobility Accessible
1 King bed
Non-smoking
Air conditioning
TV
Towels
Connecting rooms
Check Availability

4
One-Bedroom King Suite
1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

4
One-Bedroom Suite with Two Double Beds
2 Double bed
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

4
One-Bedroom Suite With Tub-Mobility Accessible
2 Double bed
Non-smoking
Air conditioning
TV
Towels
Connecting rooms
Check Availability

4
Room, 2 Double Beds (Hearing Accessible)
2 Double bed
Non-smoking
Towels
Bedding: Blanket or quilt
Amenities for guests who are deaf or have hearing loss
Closed captioning for TV
Check Availability

4
One-Bedroom Suite With Mobility Accessible Roll-in Shower
2 Double bed
Non-smoking
Air conditioning
TV
Towels
Connecting rooms
Check Availability

4
Room with Two Double Beds
2 Double bed
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

5
King Guest Room
1 King bed
Has window
Non-smoking
Air conditioning
Towels
Desk
Bedding: Blanket or quilt
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Guest Reviews
8.1/10
Very Good
97 reviews

- Cleanliness8.1
- Amenities8.1
- Location8.1
- Service8.1
Average for similar properties in Charleston

AI Summary
The rooms are comfortable, spacious, and clean. Convenient location near restaurants and downtown area. Easy access to essential amenities.

Guest User
October 23, 2022
Beautiful hotel with wonderful service. They provided shuttle service to and from the concert. Staff was very friendly and helpful. I will definitely stay here again!!

Guest User
July 29, 2025

This hotel had housekeeping problems: Tissue holder but no tissue Soap dish but no hand soap Coffee maker but only one coffee cup Pen but no paper Phone was very dusty It also had other problems: Internet didn't work well Didn't answer the phone when we saw the road was closed and called to ask about it

Guest User
June 15, 2025

Great service here by ALEX and BRENDAN throughout my stay. My room offered a great river view and free access to listen to the Luve on the Levee Friday night concert with Motown and Chicago cover bands. Great double queen beds, big mini frig, large TV. In suite coffee and tea that came with directions. The indoor pool has a lift. The central area by some conference has an art display of a local painter.

Guest User
June 5, 2025

For years, this was my regular place to stay when I was in Charleston. I stopped coming because my conferences were in another hotel. This spring while at the other hotel, my car was broken into so I decided to give Four Points another try and I'm so glad I did! The staff was extremely helpful and the rooms were very clean as was the bathroom and common areas. I felt the parking is also safer here. The location on the river is a nice bonus.

Guest User
May 14, 2025

I’ve been traveling to Charleston for business regularly over the past 8 years, and every single time I’ve chosen to stay at the Four Points by Sheraton Charleston. The hotel has always been a solid option: great location, comfortable rooms, and a friendly team. I’ve genuinely enjoyed staying here, and one added convenience has been the staff's consistent willingness to receive and store packages I order online during my U.S. visits — something I greatly appreciated. However, my most recent experience has unfortunately changed my opinion completely. In December, I ordered a $500 dress for my wife, which didn’t arrive before I left. The hotel manager kindly offered to store it for me until my return in early January. But when my January trip was cancelled due to snowstorms and I followed up with the hotel, the package was nowhere to be found — despite having proof of delivery, including the name of the assistant manager who signed for it. What followed was a deeply frustrating and disappointing chain of events. I tried calling the hotel multiple times from different numbers, but after a while, it became clear that any number I used was being flagged as spam — forcing me to use other means just to reach the front desk. The assistant manager asked me to send all documentation — purchase proof, tracking info, delivery confirmation, receipts — and provided an email that never worked (just like all the other email addresses publicly listed for the hotel). I also emailed the manager multiple times, but he never responded. After years of loyalty — not just from me but from my colleagues as well — I’m sad to say that we’ll no longer be staying at this property. And the most frustrating part? It seems like no one at the hotel cared. To be clear: I understand that receiving packages is not a formal responsibility for a hotel. But had someone simply responded or provided a clear, professional path forward, I would have likely continued staying here, including on my last trip to Charleston, when I had to choose another hotel. I truly hope this feedback is taken seriously — this hotel has so much potential, but it was let down by poor internal communication and complete lack of accountability.

Guest User
May 7, 2025

Great hotel - love your room if you are lucky enough to get a room with a view of the river ❤️. Front desk very nice and helpful. Brendan was one of the best we’ve had for our stay here. Loved the recovery bar/lounge at the back of the hotel. Great food and nice to be so close to. Only reason I didn’t give it 5 stars was we missed having the complimentary breakfast.

David
April 22, 2025

Nice Hotel. Would definitely recommend it.

Deborah
March 30, 2025

When we arrived late at night to check in, the front desk girl was super nice. She knew exactly who we were as my son checked in before us. The room was great, Inusually have a hard time sleeping. The beds were so soft. Slept fantastic. Nice water view too. We will choose this hotel from now when traveling through to Virginia Beach.
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Gym
Private parking
Additional charge
Airport pick-up
Free
24-hour front desk
Luggage storage
Bar
Restaurant
Airport drop-off
Free
Conference room
Business center
Multi-function room
Wake-up call
Wi-Fi in public areas
Free

Indoor swimming pool

Gym

Bar

Restaurant

Conference room

Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Parking
Private (exclusively for guests) is available Off-site parking, and Charge, US$12.00 (approx. PHP 698.10) Daily. Reservation not needed.
Private parking
Additional charge
Transportation
Shuttle service
Free
Airport pick-up
Free
Airport drop-off
Free
Front Desk Services
24-hour front desk
Express check-in and check-out
Safe at front desk
Luggage storage
Wake-up call
Languages Spoken
English
Food & Drink
Bar
Lobby bar
Room service
Health & Wellness
Gym
Public Areas
No smoking in public areas
Cleaning Services
Dry cleaning
Business Services
Multi-function room
Conference room
Fax/copying service
Business center
Accessibility
Assistive listening devices
Braille signs
Accessible rooms available
Pool ramp available
Visual alarm devices in hallways
Stair-free main entrance
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: 12:00–13:00
Front desk hours: 24/7
If you plan to arrive after 01:00 in the morning on the day following your check-in date, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2014
- Number of Rooms: 176
Whether you're visiting for business or leisure, Four Points by Sheraton Charleston places you in the heart of downtown overlooking the impressive Kanawha River. Our hotel presents cozy rooms with enlightening views plus delectable on-site dining and a host of event space. You'll be a short distance from notable local attractions including the Charleston Civic Center, University of Charleston and Charleston Town Center Mall. With Yeager Airport less than 5 miles away, we offer a free shuttle to and from the transportation hub between the hours of 5am and 11pm. Settle into your room and watch your favorite TV show on a flat-panel TV. Our four event venues cover 9,043 square feet of space, ideal for business conferences and wedding receptions of any size. Catering options and AV equipment are available to enhance your gathering. Choose Four Points by Sheraton and capitalize on comfort during your stay in West Virginia.
Frequently Asked Questions
What is the cancellation policy for Four Points by Sheraton Charleston?
The cancellation policy for Four Points by Sheraton Charleston varies depending on the type of room and booking conditions.What is the cancellation policy for Four Points by Sheraton Charleston?
What are the check-in and check-out times at Four Points by Sheraton Charleston?
Standard check-in time at Four Points by Sheraton Charleston is 15:00 and check-out time is 13:00.What are the check-in and check-out times at Four Points by Sheraton Charleston?
What amenities and services are available at Four Points by Sheraton Charleston ?
Four Points by Sheraton Charleston offer top amenities and services include Shuttle service.What amenities and services are available at Four Points by Sheraton Charleston ?
Can I bring my pet inside the Four Points by Sheraton Charleston?
As much as we love pets, unfortunately, we are unable to accommodate them in Four Points by Sheraton Charleston.Can I bring my pet inside the Four Points by Sheraton Charleston?
How far is the Four Points by Sheraton Charleston from the closest airport?
The closest airport is Yeager Airport, and it is about 11 mins from hotel by car (7.8 km).How far is the Four Points by Sheraton Charleston from the closest airport?
Is airport shuttle service offered by Four Points by Sheraton Charleston ?
Yes, at Four Points by Sheraton Charleston, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Four Points by Sheraton Charleston ?
About This Property
Nearest Airport | Yeager Airport |
---|---|
Distance to Airport | 7.78KM |
Distance to Train Station | 1.02KM |
Average Price From | PHP10724 |
Hotel Star Rating | 3 |