Guest User
October 24, 2024
My husband and I recently stayed at the JW Marriott Goa for two nights, expecting a luxurious and memorable experience. Unfortunately, our stay was marred by an incident during a professional photo shoot we had arranged on the hotel premises. Midway through the shoot, a manager Pankaj Bhist rudely interrupted us, objecting to our taking pictures despite the fact that we were simply capturing personal memories. The situation escalated when the manager threatened to confiscate our camera, making us feel both unwelcome and harassed. This was completely inappropriate and not in line with the service we expect from a brand like Marriott. While the hotel’s Director of Operations has since apologized, their response was vague and lacked any specific corrective actions to prevent such unprofessional behavior in the future. For a hotel that prides itself on exceptional service, this incident left us disappointed and uncomfortable. Given my professional experience managing a large portfolio of hotels, including Marriott properties, I am particularly surprised and disheartened by this lapse in service. I expected more from a hotel of this caliber. I sincerely hope Marriott takes serious action to address these issues, as guests deserve to feel valued and respected during their stay. I left the complaint in my Marriott Bonvoy platform and unfortunately JW failed to post it as they only prefer good reviews and real reviews and left at their discretion . It’s very shameful.