Home Inn Neo (Chaozhou People's Square) Reviews

Response from Property: Thank you! I really appreciate the compliment。

Response from Property: Dear Guest, Thank you very much for your review. We take your comments very seriously and have made immediate improvements. All our guest rooms are fumigated and equipped with air purifiers in each guest room to ensure your health and safety. We are very sorry for the inconvenience and thank you for your understanding and support. If you have any additional questions, please feel free to contact our customer service team.

Response from Property: Dear guest, thank you very much for your support and recognition of our hotel. We are glad that you spent a comfortable and pleasant night in our 0-pressure king bed room and enjoyed the high-quality sleep experience brought by the pillows and bed. Our hotel's 0-pressure queen room uses Dream Lily's bedding and Dream Lily's 0-pressure memory pillow to provide the most comfortable accommodation environment. We have also received your feedback on breakfast, and we will continue to improve and provide more diverse meal options. Thank you again for your valuable suggestions. We hope your next stay will exceed your expectations. We look forward to your visit again!

Response from Property: Thank you very much for your high praise for our service! We are committed to providing an exceptional experience for every guest. Your recognition is our motivation to keep moving forward. If there are any minor imperfections during your stay, we kindly invite you to give us feedback to give our team the opportunity to improve our service. Thank you again for your visit and valuable comments, and we look forward to your next visit!

Response from Property: Dear guests: Hello! The stream flows slowly and the time is soft. Thank you for your support. We will continue the good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day!

Response from Property: Hello dear guests! Thank you very much for choosing to stay at our hotel and giving us a favorable review! Your satisfaction is the best affirmation and motivation for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!

Response from Property: Thank you very much for your review. We are deeply sorry for the unpleasant stay experience. Regarding the sound insulation problem you mentioned, we will immediately start to solve it and will lay carpets on the floor as soon as possible to reduce sound conduction. At the same time, we will strengthen nighttime management to reduce noise sources and ensure that all residents can enjoy adequate rest. We recognize that the disruption caused by partitions is having an impact on your sleep quality and this is not the experience we want you to have at our hotel. I deeply regret it and apologize specifically for this. We are also very grateful to the front desk staff for their enthusiastic service and considerate care, and plan to strengthen service standards throughout the hotel to maintain a consistent high-quality service experience. We apologize again for the inconvenience and we look forward to having you give us another opportunity in the future to experience our improved service and atmosphere.

Response from Property: Every encounter in life is a great fate. Thank you very much for your support. I hope to spend a good time with you in the future journey.

Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!

Response from Property: Dear guest, thank you very much for taking the time to review our hotel. We attach great importance to your feedback, especially your opinions on services, facilities, environment, hygiene, etc. These are the key areas for our future service improvement and enhancement. We are very sorry for the inconvenience and trouble this stay has caused you. Please believe that we will immediately convey your suggestions to the relevant departments to ensure that subsequent guests can enjoy better and more comfortable services and environment. We are particularly concerned about the problems of "poor room hygiene", "serious odor" and "poor sound insulation". We will immediately conduct a comprehensive cleaning and deodorization of the room, including more stringent hygiene standard inspections to ensure that each guest's room is in the same room. A clean, fresh and safe living environment can be achieved with just one wash. At the same time, we will further review the sound insulation measures to reduce the disturbance of external noise to you. Regarding the "poor experience of using robots", we will more actively promote the practicality of intelligent services, improve the efficiency of robot use and support for external delivery functions. Your satisfaction is our ultimate goal, we are committed to continuous improvement and look forward to the opportunity to bring you a better experience. Thank you for your valuable feedback and suggestions. If you have the opportunity to stay again, we will try our best to show our best self. We sincerely apologize for the inconvenience caused to you again. I wish you a happy life and hope to have more opportunities to share wonderful service experiences with you in the future.

Response from Property: Hello dear guests! Thank you very much for choosing to stay at our hotel and sharing your stay experience! Guests who encounter relevant problems during their stay can report it to the front desk in a timely manner. The hotel is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your stay. Come again!

Response from Property: Thank you very much for your review of our hotel. Your praise is the greatest recognition for us. We will continue to provide high-quality services and facilities to make your every stay perfect.

Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the room smell problem, the hotel guest room and engineering department have strengthened inspections and repairs to ensure that this problem will not happen again next time you stay. We are deeply sorry for the inconvenience caused to you.

Response from Property: Dear guest, hello, we are sorry for your experience in our hotel. The beauty of Chaozhou is not just about the climate. We failed to provide a comfortable environment for you to feel. We have conveyed your feedback to the relevant departments and will improve the air conditioning facilities and humidity control in the future. If you have any other needs or questions, please feel free to contact our service team. We will serve you wholeheartedly and hope to have the opportunity to create a pleasant stay experience for you again.