Jiangnan House Chaozhou

酒店開在巷子裏，大門雖然不起眼，但是裏面卻別有洞天，庭院深深。酒店內環境雅緻，房間乾淨，用品高檔。早餐也很好吃，釆用的是半自助方式。因小汽車不能進入古城，酒店有接駁車接送客人，非常方便。工作人員都很熱情負責，見到客人主動問好。並幫忙拿行李，前台工作人員Vast和Lily工作態度非常好，工作效率高。幫我們安排合適的房間，安排車輛接送還帶我們參觀了名人故居。這是一次愉快的旅行住宿體驗，給我們留下了美好的回憶。

The environment is too bad and the rating is inaccurate.

The hotel is beautiful, with high-quality amenities and details, especially the shower room, which is like a spring rain! The breakfast is also very good, semi-self-service, with both local specialties and classic choices!

酒店的設計很接地氣，很有歷史感，環境、衞生服務都很到位

之前看到攜程網上的不佳評論 本來沒有報太高的期望 沒想到的是不僅僅是地理位置優越 酒店集現代科技和傳統文化於一體 超高性價比 前台Vast和Linda服務耐心細緻印象深刻 酒店的服務盡心盡力 還會再來 打卡潮州有熊名人故居:體驗好 BVLGARI沐浴套裝:品質優良 迷你吧:每樣食物都是精心挑選

From November 15th to November 17th, we stayed at Huoru Villa of Youxiong Hotel in Chaozhou Ancient City. We paid nearly 6,000 yuan for two nights, but the hardware facilities of the room and the service of the hotel were not worth the price. It was almost 12 o'clock at night when we arrived at the hotel on the first night. After checking in, we found that the room was filled with the smell of feces and urine. Because we were busy all day and it was late at night, we were quite tired, so we turned on the exhaust fan for a while, and then turned off the exhaust fan after washing and went to sleep (the exhaust fan was noisy). The next morning, we found that the room was still filled with the smell of feces and urine. Only then did we find that the bathroom, the connected washing and shower areas had the same problem, and the partition door connecting the washing area and the bedroom had many holes, which caused the stench to fill the room. The exhaust fan, air conditioner, and even the floor-to-ceiling door could not eliminate the odor. We reported this problem to the hotel that day, and the hotel said that they would send someone to check, but no one came. On the morning of the third day, because we had to check out at noon, we did not go out. We drank tea in the room and found that the odor was more obvious. Opening the floor-to-ceiling door and ventilation could not eliminate it. As a result, we stayed in the strange odor in the room for a whole morning. According to observation and inquiry, it was found that the hotel was renovated from an old house, and there were serious congenital deficiencies in sewage discharge. In other words, the hotel knew in advance that such rooms would continue to emit the odor of feces and urine, and the odor could not be eliminated by ventilation or temporary measures during the guests' stay. The hotel did not explain in advance and did not send people to solve the problem during the incident, because they knew that instead of spending hundreds of thousands to rebuild the sewage, washing area, and toilet, it would be better to test whether the guests staying in the hotel could tolerate it. After leaving the hotel, although the hotel offered compensation, it repeatedly tested the bottom line of the guests, frequently harassed the guests, and what was even more disgusting was that the premise of the hotel's compensation was to ask the guests to give it a false praise. This behavior is a malicious consumer fraud. Such an environment and service is a serious fraud and an extremely bad experience for the guests staying in the hotel. Please be vigilant and avoid pitfalls for all guests who plan to stay in the hotel.