Hotels near Old Venetian Port of Chania, Chania

Cute, cuter, cutest. Elia is the cutest. The sheets were comfy, the bed stiff yet plush. My wife enjoyed the balcony although the view was slightly over mediocre. The free, fresh cookies and eggs were a nice touch. The fridge did make brown noise but really, at the end of the day, I think it helped us sleep better (even though we had to wake up at 4:30am to catch our local bus to Heraklion to make our 9am Blue ferry—but this was delayed too). Good thing we remembered to leave our keys in the room.

I booked to Elia in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed ********** immediately and they were trying to find the manager but he was hiding!

The location of the hotel is definitely very good and a plus point. We were greeted in a friendly manner and the lady at the bar gave us a welcome drink. The hotel looks quite high-quality at the entrance and you feel like you're in good hands. I would say it's not 5-star level, but around 3.5-4 absolutely. The room we were given unfortunately had no windows (the description said there was one). No problem for us. Our biggest criticism is that there was no door in the shower because it had been removed. So you couldn't shower properly without water spraying outside. When we told reception, they just said ”we didn't know” and preferred to answer the ringing phone and leave the guest standing there. Who would know if not the hotel, so unfortunately it's far from 5-star service. We expected a small apology and that the problem would be taken care of. I think it's a real shame that you pay so much money and then get a room that doesn't meet the standard and isn't really at the level you want it to be given to guests. Luckily we only spent one day here and had previously spent the week in a real 5-star hotel. I can really only give this hotel 3/5 stars overall.

The service is good. I asked if I would like to help us with our luggage or send me to the airport. A welcome drink is also provided. It does feel like a high-end hotel. In addition, they can do valet parking, just park the car next to the hotel and find their staff.

We stayed for nine days and had a wonderful time. The staff were incredibly accomodating and always very helpful. The location is perfect. Our room overlooked a quiet street and the hotel is five minutes walk from the sea front at the port so there is excellent shopping and dining close by. The hotel has been recently renovated so is modern and was very clean. The room was fine, the beds comfortable, there was a smart TV and the bathroom had a rain shower. My one complaint abour the room is the lack or wardrobe space for two people on a longer stay. There was just one tiny wardrobe. The buffet breakfast was very varied with a different selection every day and all was of very good quality. The cleaning staff were perhaps a tad over insistent on occasions and almost rushed us to leave the room after breakfast, but it was not a great inconvenience. We also managed to find a car park just a short walk away. I would certainly stay there again.

Definitely recommend! Brilliant communication leading up to our stay and fantastic service throughout. The staff were so helpful with recommendations and booking a taxi. We did the 24 hour check in and it worked so smoothly. Beautiful hotel, loved the decor and very clean. Great location too, a short walk away from the old town. Breakfasts delivered to the room were delicious. Thank you!

We loved this small and intimate hotel. From the time we arrived until we departed the staff and facilities were so welcoming. Big comfy sunbeds a beautiful pool with a shelf area to keep cool in. Breakfast was a real event and beautifully presented . The hotel is set back from the road and isn’t really overlooking the sea however there are four different beaches just across the park five to ten mins walk. There are lots of restaurants to choose from in the vicinity. Our room was spacious and modern with a large balcony. Well done to everyone who looked after us and thank you.

Today, I have landed back home after spending amazing week at this family-run hotel. I can definitely tell you that it was one of the best holidays I have ever had, filled with nice people and great Greek weather. The hotel is located very conveniently, you have a lot of shops and restaurants nearby. Lidl is just 5-7 min walk. Next to the hotel there was a great coffee shop- Move on. Next to the hotel there is a bus stop which will take you to Chania city centre for a nice promenade and a delicious dinner. Hotel itself is of an apartment style with amazing pool which was always well-maintained and clean. Every day the girls made sure that our room is clean and we have new towels, and they were making quite impressive compositions from flowers and towels😁 The manager of the hotel was extremely friendly and always dealt efficiently with any requests we had. Breakfast was delicious and overall our stay was extremely enjoyable. Definitely visit this hotel to feel the amazing Greek hospitality.

The service is particularly good, and free meals will be provided for late check-in. If you get up early and go on the road, you will also prepare a breakfast box. It is suitable for lying flat in the hotel, and the experience is full.