Civitel Akali Hotel

The ideal base for exploring Chania We really enjoyed our stay at this hotel. It was very clean and the staff were so attentive - always offering to help with advice or services. Breakfast was wonderful with lots of choice and constant coffee refills . Great way to start the day. The hotel is in an ideal location around 10 mins walk to the old town. Such a nice walk in too. If you’re driving then the hotel is located not far from the main highway road that goes through all of Crete. Really handy!

Great little city centre hotel - wonderful staff Small hotel in the city centre. No views, and bathroom a little cramped. The friendliest staff and wonderful service. Value for money about right. Good location. We really enjoyed our stay and the city is fantastic

Mixed experience I booked a Double room, only to walk in and find it was a Twin, no biggie but it was a faff to have to wait in the lobby whilst housekeeping switched it over. Lunch was disappointing and expensive. I travel often and I can say definitively that I have never heard such loud road noise in a hotel room before, it felt like I was sleeping on the pavement and persisted all night. Thankfully the hotel staff were accommodating, eventually moving me to a room on the other side of the hotel, but only after a couple of sleepless nights. I would expect better sound proofing from a hotel of this cost and star rating.

The hotel has 4 stars but I am giving it a full credit for many things which are listed below. As many people mentioned, rooms are not as great as on the website, however it's not a tragedy! Our double bed was huge with fresh bedding every day, the room was cleaned daily and new towels were left in the bathroom. We were not run out of anything as all stuff like shampoos, soaps, etc. were replaced by cleaners. The room had LCD TV with English channels, small fridge, AC, hair dryer and lots of different light settings (good if your "second half" wants to read a book before a sleep). The balcony was not huge and there was one table and two chairs. Staff of the hotel is mostly very young with keen to help others. There arranged a car rental for us with good price and they were always very helpful. Akali hotel has wifi connection from every room without any password. There are also 2 quite new PCs at the ground floor with a printer for guest usage - they are keep clear of any viruses and you can browse internet with Mozilla in Private Mode (nothing (passwords, history, cookies) will be stored at the computers). The pool is small (up to 1,5 m deep) but it's clean and tidy. Breakfasts were jolly good! We could choose from Original Cretan Food and Continental. The buffet was always full and there was at least one member of staff waiting with coffee jug to top up our cups. Location - it's not in the old town centre but it's about 10 minutes walk from there. Overall, the hotel deserves for 4 stars, however I am giving it a 5 stars because my experience was not as negative as other people's reviews. Very good value for money!

The hotel is bear to the Old town(it can be reached by feet) , the personnel is very kind and everything is brand new and clean , service is wonderful and breakfast is delicious, definitely a hotel to keep in consideration if you visit Crete , i’ll be back for sure .