Guest User
January 17, 2023
We came in the hotel in the late afternoon/early evening and the gentleman that checked us in was "busy" doing something on his phone and although got up when we came thru the door, it almost seemed like we were an inconvenience to help check us in. When we got to our room, there were crumbs all over the top of the fridge, and crumbs on the carpet. The bathroom seemed it was cleaned, but could've definitely been more clean. The biggest let down was it was for a birthday surprise and we were told once we checked in that's when the hot tub didn't work but could go across the parking lot and have to check into the fitness center to use their hot tub and pool if we wanted. I would have rebooked a hotel if I would've known the hot tub didn't work, the pool was super cold that I didn't even bother going in. The plus side, the morning staff was amazing and willing to help and had smiles on their faces and were courteous.