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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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Negative reviews(34)
Guest User
Executive Double Room
Stayed in Oct 2024
Family
8 review
4.2/5
Very Good
Posted on Dec 8, 2024
The room was a bit not clean but the hotel staff immediately took care of the problem by switching me to a different room. Great staff service!!
Response from Property: 【毗鄰龍之夢、川步村、太湖觀景台,車程約15-25分鐘】尊敬的賓客您好!感謝您下榻長興開元名都。很遺憾此次入住未能讓您滿意,我們深感抱歉。我們也深知服務無止盡,在人性化的專業服務道路上我們還有更多的知識需要學習,但請您相信我們會一直努力,努力提升我們的硬件與服務。誠摯地希望您再次光臨長興開元名都,下一次的遇見,請您見證我們不一樣的進步
高在友(고재우)
Kaiyuan Double Bed Room
Stayed in Jul 2024
Family
17 review
4.7/5
Amazing
Posted on Sep 10, 2024
What a wonderful trip! Room cleanliness is awesome
Response from Property: 【毗鄰龍之夢、川步村、太湖觀景台,車程約15-25分鐘】尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Dr. MOO
Kaiyuan Double Bed Room
Stayed in Sep 2023
Business travelers
35 review
5.0/5
Outstanding
Posted on Oct 22, 2023
The hotel is amazing and the front desk 月月 is awesome!
Response from Property: 尊敬的賓客:您好!我們非常榮幸能夠為您提供稱心如意的住宿體驗。我已將您的評價與前台的同事們分享,您的肯定與滿意使我們不斷努力的目標。我謹代表酒店對閣下表達最真摯的感謝與問候。衷心期待您再次光臨!
Leonid Lashkevich
Kaiyuan Double Bed Room
Stayed in Mar 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Nice hotel with polite attitude. A plate of a couple of fruits every day.
Response from Property: 尊敬的賓客:非常感謝您的入住和詳細點評!如此細緻而又温馨的遊記,不僅是對我們服務的肯定,亦或是對讓我們在這樣温馨洋溢的字裡行間體會到來自客人的讚許,這將是給予我們付出的最好回報。客人的舒心與愉悦是對我們工作的最好鼓勵,酒店全體員工期待您的下次光臨!
Guest User
Kaiyuan Double Bed Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 15, 2024
I only regret that I had spent one night in this hotel. I wish I will back soon.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Kaiyuan Twin Room
Stayed in Feb 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 22, 2023
Excellent hotel. Reception Wang Lei Lei offered the same price for 2 night extension in the same room. Safe me the hazzle to carry my luggage down to lobby. Online price is higher. Safe me some money. Great hotel.
Response from Property: The hotel's reply: Dear guest: First of all, thank you for taking the time to leave your review here. We are very happy to see that you were satisfied with your stay. We welcome you to visit our hotel again in the near future and continue to provide us with your valuable comments and suggestions!
AilvxingdeMermaid
Deluxe Double Room
Stayed in Jan 2025
Family
11 review
4.5/5
Great
Posted on Feb 5, 2025
Seeing the negative reviews online, I was quite nervous when I booked the hotel. Xiaoshu, the front desk receptionist, saw that we were staying with children. Although we didn't upgrade to a family room, we took the initiative to give the children an extra breakfast for the next day. Although there were some minor problems with the room hygiene, Xiaoshu also helped to solve them quickly. They wanted to change our room, but I thought it was troublesome, and I brought my own sleeping bag, so the staff later provided transparent tape to help me clean it. I declined and taped the dirty parts of the bed myself. Xiaoshu also asked the staff to send fruits and Changxing Four Treasures. The girl who was responsible for sending them didn't smile. The girl who took us to other rooms to choose also didn't smile, and she took us It took a long detour to get to the elevator. Maybe they are new here. I hope the hotel leaders can strengthen their service awareness. I don’t want to see such expressionless working style during the Chinese New Year. It’s always uncomfortable to see it. The hotel’s breakfast buffet is also OK. It also provides disposable cups, which are clean, hygienic and convenient. I think this is very good. In fact, sometimes something happens in the hotel. The hotel’s timely handling attitude can ease the guests’ emotions. I still recognize the service of Kaiyuan Hotel. I have stayed in Kaiyuan Hotel several times and I am generally satisfied. The table legs in the room are unstable. The hotel should check them regularly. The children are also very happy to swim in the hotel’s swimming pool. The cost performance of the hotel is still good.
Original TextTranslated by Google
6/13
Response from Property: 【毗鄰龍之夢、川步村、太湖觀景台,車程約15-25分鐘】尊敬的賓客您好!感謝您下榻長興開元名都。很遺憾此次入住未能讓您滿意,我們深感抱歉。我們也深知服務無止盡,在人性化的專業服務道路上我們還有更多的知識需要學習,但請您相信我們會一直努力,努力提升我們的服務。誠摯地希望您再次光臨長興開元名都,下一次的遇見,請您見證我們不一樣的進步!
Guest User
Kaiyuan Twin Room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 23, 2025
I have stayed here many times, and each time the experience is better than the previous one. It can be seen that the hotel managers pay great attention to the refinement of training and the optimization of standards. The front office is a key department that reflects the comprehensive quality of the hotel. It has a group of enthusiastic and responsible employees. After many contacts with Lei Lei and Chen Yue, they are careful, patient and responsible, and provide efficient services to solve problems for guests. Such simple front-line employees deserve respect and recognition! At the same time, the products of the Chinese restaurant are always online, and the taste meets the preferences of the whole family. Finally, thank you for the efforts of everyone in your hotel. I hope that your hotel will always be so excellent, win the joy of thousands of guests, and spread the reputation of Changxing Kaiyuan!
Original TextTranslated by Google
Response from Property: [Next to Oriental Plum Garden, about 15 minutes by car] "Dear guest: Hello! Thank you for your 5-point review! Every city always has a reason to miss it, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. I hope Changxing New Century Hotel will be the warmest and most unique one in your memory! Come back to Changxing New Century Hotel often."
Guest User
Kaiyuan Double Bed Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 23, 2025
I came to Changxing with my friends and children on the weekend. I booked a hotel on Friday. The housekeeper Lei Lei contacted me in advance and asked about my accommodation requirements. She also enthusiastically helped me to enter the license plate. She upgraded my room and my friend's room. She also gave the children a small gift when we checked in. The breakfast on the first floor was very good, with rich variety and good taste. I ate the local dry noodles, which tasted good. I took the children to the nearby countryside to play. I will come here again next time if I have the chance.
Original TextTranslated by Google
Response from Property: [Next to Chen Wudi Mansion, about 15 minutes by car] Dear customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again! ”
Guest User
Kaiyuan Twin Room
Stayed in Jan 2025
Other
8 review
3.0/5
Posted on Feb 10, 2025
The hotel feels old, the hygiene is average, it is far from the tourist attractions, the sound insulation is not very good, the speakers of the square dancing aunties downstairs are very loud, and there are many types of breakfast, which is the only highlight.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!非常感謝您選擇入住本酒店並抽出時間分享入住體驗。未能讓您滿意我們深表歉意,您的反饋對我們至關重要。關於您提到的設施老舊問題,酒店已啟動客房升級計劃,對於部分產品逐步進行軟裝翻新。衞生方面我們已對保潔團隊進行二次培訓並加強檢查頻次,確保客房清潔標準嚴格執行。針對隔音問題,我們將為所有窗户加裝密封條,並在樓道增設隔音棉。對於廣場舞噪音問題,我們已與社區居委會協商調整活動時間,同時客房免費提供隔音耳塞供住客取用,如有需要,房間電話撥0即可。酒店雖不在核心景區,但是距離景區都在半個小時車程左右,停車方便,歡迎您下次體驗。早餐團隊會繼續研發新菜品,努力將這一優勢打造成核心競爭力。我們深知每個細節都關乎入住體驗,已針對您反饋的問題制定專項改進方案。誠邀您在三個月後再次入住檢驗我們的提升成果,可致電大堂經理預約專屬優惠體驗房。期待能用全新的面貌為您帶來驚喜體驗!祝您生活愉快!
Guest User
Kaiyuan Twin Room
Stayed in Jan 2025
Other
8 review
5.0/5
Outstanding
Posted on Feb 5, 2025
This hotel is opposite the Changxing government and looks good. Kaiyuan is cost-effective. I am satisfied with the environment and service at this price. Yueyue, the front desk clerk, checked me in, issued invoices, and answered questions for me like a butler. It was a good experience.
Original TextTranslated by Google
Response from Property: 【毗鄰陳武帝公館,車程約15分鐘】尊敬的賓客:感謝您對酒店及員工的厚愛,很高興我們的小小所為給您此行帶來了温暖的入住體驗!您的肯定,給予了我們喜悦和鼓勵,是我們不斷前行的動力,相信我們會越越好。真誠期待您再次光臨,祝您和家人愉快!
Guest User
Kaiyuan Twin Room
Stayed in Jan 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 3, 2025
This time I chose this hotel to take my family out for fun. The overall feeling of the hotel is very good. The front desk clerk is warm and considerate. All the problems encountered can be solved in time. Welcome fruit is also given upon check-in. The New Year decorations in the lobby are particularly photogenic. The hotel breakfast is rich and varied and tastes very good. The room is also very clean and comfortable. I am very satisfied with this stay. [Strong][Strong]
Original TextTranslated by Google
Response from Property: [Next to Datang Gongchayuan, about 15 minutes by car] Dear guests: Thank you very much for your stay and detailed comments! Such a detailed and warm travel note is not only an affirmation of our service, but also a recognition of the guests' praise between the lines of such warm words. This will be the best reward for our efforts. The comfort and pleasure of the guests are the best encouragement for our work. All the hotel staff look forward to your next visit!
hyson710
Accessible Queen Room
Stayed in Jan 2025
Family
32 review
5.0/5
Outstanding
Posted on Feb 4, 2025
I took my kids to Anji for fun. We stayed on the mountain on the first day. I felt that the price/performance ratio was very low, so I chose to stay in the city on the way back. After comparison, I found that the price of this hotel after the promotion was quite suitable. Not only is the bed comfortable, the room is clean and tidy, but the key is that all kinds of services are also quite online. The wonderful experience started from check-in. Special thanks to Yueyue for her patient introduction, which was very detailed. Seeing that we were with children, they also thoughtfully prepared a rich check-in gift, and introduced all the details such as parking, meals, and the Internet. In addition, a robot was arranged to deliver the children's toiletries and slippers. Manual 10086 likes 👍 The staff you see before entering the room will take the initiative to greet you Happy New Year. The experience is really better than many five-star hotels. As a five-star hotel, it has a rich breakfast, plenty of parking spaces, and charging is convenient and not expensive. It's all pretty good. Overall, I'm quite satisfied
Original TextTranslated by Google
Response from Property: 【毗鄰大唐貢茶院,車程約15分鐘】尊敬的賓客:非常感謝您的入住和詳細點評!如此細緻而又温馨的遊記,不僅是對我們服務的肯定,亦或是對讓我們在這樣温馨洋溢的字裡行間體會到來自客人的讚許,這將是給予我們付出的最好回報。客人的舒心與愉悦是對我們工作的最好鼓勵,酒店全體員工期待您的下次光臨!
Guest User
Accessible Queen Room
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 1, 2025
This should be the best hotel in Changxing. It was renovated in 2019 and feels quite new. The breakfast and buffet dinner are very rich and worth recommending. During the Spring Festival, there are red envelopes to be drawn. It is not far from the Moon Bay Scenic Area. If you drive by yourself, you can enjoy the beautiful scenery along the way.
Original TextTranslated by Google
Response from Property: [Next to Chen Wudi Mansion, about 15 minutes by car] Dear guests: Thank you for your kindness to the hotel and our staff. We are glad that our little contribution has brought you a warm stay experience! Your affirmation has given us joy and encouragement, and is our driving force for continuous progress. I believe we will get better and better. Sincerely look forward to your visit again, and wish you and your family a happy stay!
Guest User
Kaiyuan Twin Room
Stayed in Dec 2024
Other
2 review
5.0/5
Outstanding
Posted on Jan 28, 2025
Came to Changxing hometown for the New Year, stayed for one night temporarily, the feeling was not bad, the front desk Lei Lei recommended the parent-child suite, the room space is quite large, the family can live without any problem, the hotel's breakfast is also very good, quite rich, there are many kinds, the hotel's New Year atmosphere is good 👍The lobby is well decorated, Lei Lei also sent fruit, the room air conditioning temperature is also sufficient, parking is also very convenient, the night view is very beautiful at night, the nearby location is good, recommended Ao
Original TextTranslated by Google
Response from Property: 【毗鄰大唐貢茶院,車程約15分鐘】尊敬的賓客:非常感謝您的入住和詳細點評!如此細緻而又温馨的遊記,不僅是對我們服務的肯定,亦或是對讓我們在這樣温馨洋溢的字裡行間體會到來自客人的讚許,這將是給予我們付出的