Near Xiaoxiang South Avenue (No. 164 Building D3, Yanghu Lanting, Lanting Wanpan Phase 2), Yuelu District, Changsha, Hunan, ChinaView Hotel Details
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1 night
Lanting Wanpan Hotel Guest Reviews
4.6/5
Very Good
413 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(413)
Positive reviews(403)
Reviews with photos/video(191)
Great value for money(36)
Classy environment(33)
Friendly front desk staff(27)
Fantastic river view(25)
Large rooms(20)
Perfect for business trips(11)
Delicious breakfast(9)
Well designed(6)
Negative reviews(10)
SoloTrav
Standard Double Room
Stayed in Feb 2024
Solo travelers
18 review
4.0/5
Very Good
Posted on Feb 22, 2024
Good stay and close to a lot of amenities. Its walking distance to a huge mall and some business district.
Response from Property: Thank you for your support and recognition of the hotel,Welcome to visit again.
Guest User
Romantic Round-bed Room
Stayed in Nov 2023
Other
5 review
1.0/5
Posted on Dec 1, 2023
Without my consent, they told me that I could upgrade the room type at will. When I entered the room and found something was wrong, I called the front desk to ask and they told me that the room type I had reserved was not available. So what was the point of booking in advance at around two o'clock in the afternoon? ? Do you have any integrity?
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好。現在已換管理團隊,針對房型特點,服務標準流程進行培訓,已經杜絕此事情再發生。
Guest User
Discount Double Room
Stayed in Feb 2023
Business travelers
4 review
1.0/5
Posted on Apr 20, 2023
Service: The service attitude is very bad, not friendly and easy to talk to, and the price is unstable.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好。2024年10月份已換新的管理團隊,對員工嚴格培訓,必須有很強的服務意識和態度,對於服務語氣不好的員工已退掉。不會再出現此問題了。歡迎您再次光臨。
Guest User
Romantic Round-bed Room
Stayed in Aug 2022
Business travelers
9 review
1.0/5
Posted on Aug 14, 2022
There is really no way to give a good review. The room does have a view of the Xiangjiang River. You can see the statue of Chairman Mao at the head of Orange Island in the distance. The air conditioning works very well. However, the hygienic condition is worrying, the bedding is filthy, the sofa is very dirty, there are still betel nut residues chewed by the previous tenant, there are oil spots on the pillows, and there are holes in the sheets.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好。自2024年10月份已更換新的管理團隊,對於布草的破損,衞生等等問題一一安排服務員徹底整理整頓清掃清潔維護,此現象已經改善,不會再發生。歡迎您再次光臨!
Anonymous User
Tatami Twin Room (River View - Night View Lighting Show)
Stayed in Jun 2023
Other
3 review
1.0/5
Posted on Jun 20, 2023
Yuan Fei wants to write a good review at the front desk
Original TextTranslated by Google
Response from Property: 親愛的客人,非常不好意思,沒能讓您滿意,對此我們深感抱歉。您留下評價,我們酒店會非常重視,酒店自2024年10月份已換新的管理團隊,從酒店自身改善來提升客人的體驗感,客人體驗好,自願能留下好評。非常感謝您提出的建議,歡迎您下次光臨!
Guest User
Discount Double Room
Stayed in Mar 2023
Solo travelers
16 review
2.2/5
Posted on Mar 7, 2023
Generally, not as welcoming as the nearby hotels in the same building
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好。自2024年10月份管理團隊換新,酒店從服務 衞生 管理 設施都有很大的改變,得到了很多很多老顧客的讚賞與肯定,歡迎您再次光臨,來體驗。
Yuanlegedan
Romantic Round-bed Room
Stayed in Oct 2022
Other
5 review
1.0/5
Posted on Oct 30, 2022
The style of the hotel is hard to describe, hahahaha
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好。您預訂的情侶房是我們房型中其中的一種哦。您可以體驗下咱們眾多客人特別喜歡的榻榻米單間,一線江景房,面朝橘子洲頭,也是咱們特色房型。
Response from Property: 【新的管理團隊服務更上一層樓】尊貴的客人,非常高興我們的服務能讓您滿意。您和朋友的到來如同陽光照亮了我們的酒店,提前為您開啟空調、幫忙運送行李和送上温暖的茶飲,都是我們應該做的。房間的寬敞舒適能給您帶來美好的體驗,我們深感欣慰。期待未來能繼續為您服務,讓每一次相聚都充滿温馨!
Response from Property: 【管理團隊升級】尊敬的賓客:哇哦,看到您和家人都這麼認可我們酒店,真是太開心啦!咱們管理團隊10月份更新,對員工進行專業培訓,考核上崗。房間乾淨舒適又視野開闊,您喜歡就好呀。前台小夥伴的貼心舉動能暖到您,我們也超開心噠。交通便利也為您的出行加分不少呢。咱們感謝您的點贊,期待您再次光臨喲!😃
Response from Property: 【預訂暢享自助早餐免費送】尊敬的客人:非常感謝您對我們酒店給予如此高的評價!能因優越的位置為您帶來便利,我們感到很欣慰。酒店的乾淨整潔、豐富的休閑娛樂設施以及智能化的房內設施能讓您滿意,是我們一直努力的方向。您對我們服務的稱讚是對我們最大的鼓勵,我們會繼續保持。很高興這次的細節能給您留下深刻的印象,讓您決定再次選擇並向朋友推薦我們。期待您的下次光臨,我們定不辜負您的期待!