Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.7
Service9.8
Cleanliness9.7
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All reviews(3162)
Positive reviews(3138)
Reviews with photos/video(771)
Friendly front desk staff(584)
Delicious breakfast(463)
Classy environment(335)
Many amenities(188)
Tasty restaurant(174)
Perfect for business trips(126)
Has facilities for children(14)
Delicious buffet(11)
Negative reviews(24)
Anonymous User
Cozy Queen Room
Stayed in May 2025
Family
7 review
10/10
Outstanding
Posted on Jun 2, 2025
Na Yang Good
Response from Property: 很開心能得到您的表揚,酒店全體小夥伴秉承着友好親切待客之道的服務理念,一直在不斷努力,您能喜歡我們真的是榮幸之至呢~我們的設施設備也都是非常不錯的呦,客房統一採用美國標準的國際生態認證床上用品,打造出雲端甜夢體驗房間內配備的人體工學座椅和梳化床,性價比還是很高的,特別期望您的下次光臨,好好感受一下我們酒店的魅力呢~ ---滿腔熱忱的歡小朋
Response from Property: I'm so happy to hear such praise, Huan Xiaopeng. I'm so lucky to have you here, and to have your services recognized. The city walls and ergonomic chairs in the rooms are our hallmarks. At Hampton by Hilton, service never stops. Thank you for your high praise. I look forward to meeting you again. Always striving, Huan Xiaopeng!
1864101****
Family Friendly Room
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 5, 2025
The lobby smells great when you enter it. The front desk CR is very welcoming. When the room needed bedding, it was delivered very promptly. The breakfast was also delicious. The coffee and soy milk were especially tasty. I left my toiletries when I checked out, and the front desk contacted and mailed them in time. It was a very good stay experience. I will choose here again next time!
Original TextTranslated by Google
Response from Property: Wow, Huan Xiaopeng would like to thank you for your praise on behalf of the brothers and sisters. We are absolutely the most professional in service. I believe you have also experienced it, right? The room is clean and spacious, the breakfast is nutritious, the location is excellent, and parking is very convenient. Your review is really comprehensive. Don't worry, Huan Xiaopeng will continue to work hard and keep up the good work. I look forward to your frequent visit! - - Humble and hardworking Huan Xiaopeng
M791181****
Superior 2-bed Room
Stayed in Jan 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 8, 2025
The room was clean and tidy. Aunt Jia Shuanghua and Aunt Jia Zhenhong were very welcoming during the meal.
Original TextTranslated by Google
Response from Property: Hehehe, you really have a good vision. Hampton by Hilton Changchun Eco Plaza is the first 4.0 version in the country. Whether it is the environment or the facilities and equipment, they are all very good. The location of the hotel is also relatively easy to find. It is right on the Ecological Street and the transportation is convenient. It is the first choice for your business trip. I look forward to your next visit. ----- Welcome your happy friends at any time.
M52935****
Cozy Queen Room
Stayed in Apr 2024
Other
1 review
10/10
Outstanding
Posted on May 7, 2024
The room was very comfortable and quiet. The breakfast was really good and the service was great. I would like to give special praise to the waiters for their great service.
Original TextTranslated by Google
Response from Property: Even if it is our first meeting, I will still give you warmth~ We are all very excited to receive your praise on our first meeting! It really gave us great encouragement. Hampton by Hilton Changchun Eco Plaza is located in the newest CBD business district in Changchun. It has complete facilities and convenient transportation. It is your best choice for travel and business. It is our honor to provide you with comprehensive services. We will continue to work hard and look forward to your visit again~ ____________ Love you wholeheartedly, Hampton by Hilton Changchun Eco Plaza
_WeChat44596****
Cozy Queen Room
Stayed in Apr 2024
Couple
3 review
10/10
Outstanding
Posted on May 3, 2024
The room is well soundproofed, and you can't hear any noise unless you walk around the door. All the staff are very enthusiastic and attentive. The experience is very good. The breakfast is also good and tastes okay. It's all done carefully, and the service lady is also very enthusiastic.
Original TextTranslated by Google
Response from Property: Even if it is our first meeting, I will still give you warmth~ We are all very excited to receive your praise on our first meeting! It really gave us great encouragement. Hampton by Hilton Changchun Eco Plaza is located in the newest CBD business district in Changchun. It has complete facilities and convenient transportation. It is your best choice for travel and business. It is our honor to provide you with comprehensive services. We will continue to work hard and look forward to your visit again~ ____________ Love you wholeheartedly, Hampton by Hilton Changchun Eco Plaza
Haoyu0808
Family Friendly Room
Stayed in Apr 2024
Family
5 review
9.5/10
Amazing
Posted on May 2, 2024
The service staff is very nice, the breakfast is rich, the parent-child room is a little small, the overall experience is very good, it is quite comfortable for a family of three! Shopping around is also very convenient!
Original TextTranslated by Google
Response from Property: I'm very happy to receive your praise. All the friends in the hotel have been working hard to uphold the service concept of friendly and cordial hospitality. It's an honor that you like us. Our facilities and equipment are also very good. The guest rooms uniformly adopt American standard international ecological certified bedding to create a sweet dream experience in the clouds. The ergonomic chairs and sofa beds in the rooms are very cost-effective. I especially look forward to your next visit to feel the charm of our hotel~ --- Warmly welcome little friend
M324792****
Cozy Queen Room
Stayed in Mar 2024
Business traveler
2 review
10/10
Outstanding
Posted on May 2, 2024
The room was very good. The environment was good. The auntie at Xinxin Restaurant had good service.
Original TextTranslated by Google
Response from Property: Hehehe, I am so happy to receive your recognition. I am also honored to provide you with a clean environment. Every employee of the hotel has fully demonstrated the spirit of Huanpeng - friendly, reliable, caring and thoughtful. I believe that with your affirmation, we will do better and better. - - Happy Huanxiaopeng
M244449****
Superior 2-bed Room
Stayed in Apr 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on May 5, 2024
The room is very clean, the restaurant staff is very friendly and the food is delicious
Original TextTranslated by Google
Response from Property: Hehehe, I am so happy to receive your recognition. I am also honored to provide you with a clean environment. Every employee of the hotel has fully demonstrated the spirit of Huanpeng - friendly, reliable, caring and thoughtful. I believe that with your affirmation, we will do better and better. - - Happy Huanxiaopeng
Xiaoxiaoxiaoxiao996
Superior Queen Room
Stayed in Mar 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Apr 13, 2024
The room was very satisfactory. The service attitude of the receptionist Zhao Xin was very good. Because I didn't receive the call in time, she also sent a message to inform me that the room had been reserved. The next morning, I wanted to have breakfast in the room. Aunt Jia Zhenhong, the receptionist at the restaurant, also brought me special dishes from Northeast China. I tasted the local food. It was a very pleasant travel experience.
Original TextTranslated by Google
Response from Property: I'm very happy to receive your praise. All the friends in the hotel have been working hard to uphold the service concept of friendly and cordial hospitality. It's an honor that you like us. Our facilities and equipment are also very good. The guest rooms uniformly adopt American standard international ecological certified bedding to create a sweet dream experience in the clouds. The ergonomic chairs and sofa beds in the rooms are very cost-effective. I especially look forward to your next visit to feel the charm of our hotel~ --- Warmly welcome little friend
Zuorixingchen_
Cozy Queen Room
Stayed in Apr 2024
Couple
4 review
10/10
Outstanding
Posted on May 6, 2024
The front desk was very welcoming and the room was as clean and tidy as always!
Original TextTranslated by Google
Response from Property: Hehehe, I am so happy to receive your recognition. I am also honored to provide you with a clean environment. Every employee of the hotel has fully demonstrated the spirit of Huanpeng - friendly, reliable, caring and thoughtful. I believe that with your affirmation, we will do better and better. - - Happy Huanxiaopeng
M446105****
Cozy Queen Room
Stayed in Feb 2024
Business traveler
6 review
10/10
Outstanding
Posted on Mar 23, 2024
This is my first time staying at Hilton Garden Inn, a Hilton hotel under the Hilton Partner Group. It feels great.
Original TextTranslated by Google
Response from Property: I am so happy to hear such praise. I am lucky to meet you and let our service be recognized. The city background wall and ergonomic chair in the room are our characteristics. Hilton Hampton's service is endless. Thank you for your high evaluation. I look forward to meeting you next time-----Huan Xiaopeng who has been working hard
320343****
Superior 2-bed Room
Stayed in Jan 2024
Family
29 review
10/10
Outstanding
Posted on Feb 25, 2024
The service and breakfast of Hampton by Hilton have never disappointed me. I took my parents and children on a self-driving tour and booked two rooms. The only drawback is that the toilet has a bad smell and the toilet lid needs to be covered all the time. I also hope that the front desk can wear a mask. The front desk kept coughing when checking in.
Original TextTranslated by Google
6/15
Response from Property: Dear guest! I am deeply sorry about the toilet problem you mentioned. After we understand this situation, we will immediately arrange staff to repair and improve it to ensure that every guest can have a comfortable accommodation environment in our hotel. For the problem of toilet odor, we will increase the sealing measures of the toilet lid and strengthen the daily maintenance of the facilities to ensure the hygiene and comfort of each room.
Regarding the issue of wearing masks at the front desk, I very much agree with your suggestion. We will strengthen staff training to ensure that every front desk staff can maintain hygiene and health and provide guests with quality service.
Thank you again for your feedback. We attach great importance to the opinions and suggestions of every guest. We look forward to providing you with a more satisfactory accommodation experience in the near future. If you have any other questions or need any help, please feel free to contact us. I wish you a safe journey and a pleasant journey!
M15977****
Cozy Queen Room
Stayed in Feb 2024
Business traveler
5 review
10/10
Outstanding
Posted on Mar 6, 2024
I often travel for work, and Hilton's service is so good! I arrived at the hotel at 9 o'clock in the evening, and a beautiful sister checked me in and helped me with my luggage! I was touched! I met a sister at breakfast the next day. She was super enthusiastic and took very good care of me. The service was so good, I will come here again if I have the chance.
Original TextTranslated by Google
Response from Property: I'm very happy to receive your praise. All the friends in the hotel have been working hard to uphold the service concept of friendly and cordial hospitality. It's an honor that you like us. Our facilities and equipment are also very good. The guest rooms uniformly adopt American standard international ecological certified bedding to create a sweet dream experience in the clouds. The ergonomic chairs and sofa beds in the rooms are very cost-effective. I especially look forward to your next visit to feel the charm of our hotel~ --- Warmly welcome little friend
M17935****
Superior 2-bed Room
Stayed in Jan 2024
Family
27 review
8.0/10
Very Good
Posted on Feb 23, 2024
Hygiene really needs to be paid attention to. My father and I sent our 8-year-old child into the house first. We went downstairs to buy things. When we came back, the child was lying on the bed and said there were a lot of big rice grains in the quilt. We asked if it was true. Yes, children never lie, and there is no need to make this thing out of thin air, but I still doubt it because I just moved in, so there won’t be rice. I’m going to bed in a while. I give the child a bath. When I open the towel, my God, there’s something in the towel. She also has long hair. It’s really disgusting. The hygiene of this hotel is really bad.
Original TextTranslated by Google
Response from Property: Thank you for your feedback on your stay experience. We deeply regret and sincerely apologize for your experience of finding rice grains in your room and long hair in your towels. Regarding the problem of rice grains found in your room, we are investigating the possible cause and will strengthen the cleaning of the room to avoid similar problems from happening again. We promise to take the necessary steps to improve the situation. Regarding the issue of long hairs in the towels, this was our mistake and we are deeply sorry for this oversight. We will seriously deal with and reflect on this and take measures to prevent this from happening again. We will take this as a lesson and improve our services to provide a better and more hygienic accommodation environment. We value your feedback, it is our motivation to improve. Thank you again for your feedback and we hope that our services will receive your understanding and tolerance.