Ban Chang Hotels with Airport pickup service

I'm glad I came back to stay again. Coming back this time Make me happy to rest. after tiring at work The same staff Chew, Him is still polite and friendly. The rooms are clean and equipped with amenities. Excellent food Even though we encountered severe weather conditions But there are also umbrellas available to borrow.

The hotel is clean, has a swimming pool, and good service staff. Convenient parking Not far from Phayun Beach, clean beds, good sized rooms, clean bathrooms.

I stayed here for a long weekend in December 2020. The rooms are large and a great balcony with stunning sea views. The stay did not go well for a number of reasons, poor service, Internet not working, room filthy, room old, no shower curtain (so bathroom flooded after each shower, poor quality breakfast. As part of the Internet issue, I met the Resident Manager and she seemed to be proactive and practical. Although it took about five hours, she did manage to resolve the problem. Upon check-out, I bumped into her and she already knew that I was not happy with the stay but she talked well and offered an olive branch, to say that if I return, to book a room and then write to her, she would then 'take care of us'. In March, I decided to give this place one more try, so booked a room and wrote to the Resident Manager to take advantage of her offer to 'take care of us'. I wanted Building B as it has the best views and was told it was full (I later found out that it is being renovated, but they decided that lying was better than the simple truth). I had booked direct as that is what the Resident Manager has asked. This was at a higher price than I can get on Agoda, but I was expecting that 'take care of you' would comprise the usual Hotel Management offer, perhaps a room upgrade, or a free drink, or a free dinner etc. Upon check-in, no indication of how we would be 'looked after. So, went to the room, and wow! It was in worse condition than the room in December and, was utterly filthy. I called the Lobby and asked to see the Resident Manager. She came to the room and without even looking at how dirty the room was, immediately said 'yesterday there was a strong wind and it may have blown some duct under the door'. I pointed out that the filthy floor was caused by not being cleaned properly for many months. When she looked at the mess, she agreed and took her own photographs. Still no shower curtains fitted, woodwork filthy, rusty fittings in the bathroom etc. I pointed out that the room was unacceptable and she said that all of the rooms are the same age. I pointed out that the age of the room had no bearing on floor cleanliness. Her response was 'if you want to leave now I will refund you'! Superb Customer Service style. I will never set foot in this place again and I cannot recommend anything except the view. Some friends recently stayed at the Lord Nelson which is not far away, I will try that next time.

I'm very confused about breakfast. Informed that the food is buffet style from 7 a.m. - 10 a.m. I went down to the dining room and was confused and found water, coffee, Ovaltine, and bread. There were no employees waiting to look after me. You have to go to the counter and get 2 fried eggs, 2 ham, 2 sausages.

The Serene Farah Hotel is located between Rayong and Pattaya. The hotel is right by the sea. The beach seems to be the hotel's own. You can go swimming in the sea. The highlight is the hotel's swimming pool. There are many water entertainment facilities, which are especially suitable for children of young ages. The children have a lot of fun here. The room area is relatively large, the facilities are average, but it is relatively clean and sanitary, the air conditioning is very cool, and the breakfast is also good. The disadvantage is that the service is relatively poor

We were a bit concerned about some negatieve reviews related to being an old and outdated hotel. But after taking a closer look at the hotel and surrounding photos we decided to give it a try. Yes the hotel is a bit older but we like this style and found the hotel well maintained and very clean. The room was large and furniture was quite new. Views from the room are great (we were on 5th floor). The large pool is situated in a very well maintained garden with lots of shade and beautiful trees. Pool furniture is new and comfortable. We really liked the beach area and the shady trees. Yes you can see the industrial estate in the distance but water quality was good (I would much rather swim close to a petroleum plant than a city like Pattaya as sewage and drainage is much better controlled in the petroleum industry (due to heavy fines). Hotel seems very quiet during the week with more guests during the weekend. Wifi in the pool and public areas is good but poor signal in our room. Food is good at hotel restaurant at reasonable price and in a very nice setting. We will definitely come back again.

รีวิว👍 ห้องพัก➡️ชั้น 2ไม่มีลิฟเอาเองอยู่ ห้องกว้างมีระเบียง เตียง นอน➡️เตียง+ที่นุ่มนุ่มสบาย โครตนุ่มมมม แอร์➡️เย็นมากๆๆๆๆๆ ชั้นวางของ➡️ เพียงพอ ทีวี➡️ ชัดเจน ตู้เย็น➡️ เย็นดี อุปกรณ์ในห้องน้ำ➡️ สบู่ ระเบียง➡️ กว้าง ซิ้งล้างจาน ราวตากผ้า➡️ ไม่มี ตู้เสื้อผ้า➡️มี น้ำเปล่า➡️2 ขวด ชุดชากาแฟ➡️ ไม่มี ไดร์เป่าผม➡️ ไม่มี รองเท้าแตะ➡️ ไม่มี ไม้แขวนเสื้อ ➡️ ไม่มี ผ้าขนหนู➡️ 2 ผืน ผ้าเช็ดหน้า➡️ ไม่มี ความแรงของน้ำ➡️ ดี น้ำอุ่น➡️ ดี ทิชชู่ ➡️ มีแค่ในห้องน้ำ กลิ่นหอม➡️ พอได้ ห้องเก็บเสียง➡️ ไม่เก็บเสียง ความสะอาด➡️ ดี ดวงไฟ➡️ ดี ปลั๊กไฟ➡️ ดี อาหารการกิน➡️ มีขาย หน้าฟร้อน เดินทางสะดวก➡️ ริมถนนสายเอเชีย ดีเดินทางสะดวก พนักงานต้อนรับนิสัยดี ➡️ โอเค มีตลอด ตอบคำถาม ให้คำแนะนำดี มีสระว่ายน้ำ➡️ ไม่มี ราคา➡️ 500-600 สิ่งที่คอมเม้นขอไว้ในระบบ➡️ ไม่มี

The room is according to the price, not coming to the elevator, comfortable, spacious room

Excellent staff and service, no lift for upper levels, no laundry service. internet very week especially in the room. ground rooms are spacious enough, excellent location. Basic breakfast provided. Motorbike and car park available for free.

Of the six hotels that we have stayed at this year, this is our favorite. While not the fanciest, it was excellent value for a spacious room with a clean and nicely tiled bathroom, daily housekeeping with fresh towels, a fridge with reasonably priced drinks, good tv reception, good wi fi, a daily breakfast - skillet with eggs, two types of sausage, coffee/tea and toast - served in a new coffee shop. And parking was right outside the door! It is close to the airport and has an authentic Thai restaurant across the street. There are many other restaurants within two to three kilometers. We will definitely come back to stay in this hotel.