Guest User
September 20, 2024
I checked into the aroma on august 19th, a hotel established in 1953, with high expectations given its long-standing reputation. I arrived around 8 pm and went out for a short while. Upon returning at 11 pm, i was met with a disruptive ac that created unbearable noise, making it impossible to relax for even 20 minutes. When i reported the issue to the front desk, i found their response baffling: an electrician would be sent at midnight. With a long travel day ahead, this was far from ideal. After 30-40 minutes of waiting, i was offered a downgraded room, despite having booked a higher-class accommodation. The staff claimed no other options were available across their properties. I asked about the price difference due to the downgrade, but the front desk informed me that, since i booked through makemytrip, no adjustments could be made unless i canceled my reservation entirely. When i proposed to cancel and pay for the lower room directly, they stated that once checked in, cancellation was not an option. My request for a cash refund of the difference was met with refusal. To make matters worse, the new room had poor-quality pillows and a visibly unclean quilt. Considering the aroma's legacy, this experience was not only disappointing but shocking. I cannot recommend this hotel based on my stay. The property is in dire need of updates, and the management's inability to handle guest concerns effectively is unacceptable.