Champaign Hotels with Airport pickup service

We had an unfortunate incident occur on our drive north back to Wisconsin on our way to this hotel. It added at least three hours to our travel time and caused us to arrive at 2 AM. I called the hotel ahead of time to let them know that we were going to have a late arrival and asked if there would be someone there. They were very polite and told us not to worry, they will have a room for us and there is somebody at the desk 24 hours. We rolled in extremely tired. When my husband went to the desk, they were so apologetic. We had ordered a deluxe king room through *******. I’m not exactly sure what happened, but they must not have had any more king rooms, or any rooms available for that matter. However, they gave us the suite portion of a king suite that wasn’t being used, which only had a pullout sofa for a bed. They were very polite and very apologetic and offered to comp the room. We were tired and exhausted and still had another day of travel ahead of us to get home, so we were just happy to have a place to stay. I had to mark off one star for the fact that we slept on a rickety sofa bed, however, I believe it probably wasn’t the hotel’s fault. They were very accommodating, professional, yet personable. So had this not occurred, I would’ve given them a five star review. I feel bad knocking off a star. Our little adjoining suite portion, was very clean. The pedestal bathroom sink was sufficient, considering that it was really intended for handwashing rather than overnight staying. The shower was nice. The room would’ve been great as a suite portion connected to a king suite. It was decorated nicely. It had a beverage refrigerator stocked with water. The pull out bed was not so comfortable, but I was able to sleep. We have begun to laugh about the experience now, after all we went through that night. The continental breakfast was held in the attached Houlihan’s restaurant. They had hot oatmeal and nice yogurt options. There were wonderful tiny mini little cinnamon rolls. They also had egg sandwich wraps, fruit, juice, etc. The lobby was huge and spacious. There was original artwork on the walls. There was a refrigerator that was stocked with complementary water bottles. I wouldn’t mind staying there again if I could get a regular room.

Right in the center of downtown this Hyatt is perfect! The rooms are clean and the staff are soooo nice ! The front desk made me coffee late at night while I was burning the midnight oil on my work projects and Mike set up an amazing breakfast for the hotel in the morning! Eggs and has browns and yogurt and fruit and coffee and cereal and and and! The dining room was well maintained and the overall experience was 5 star!!!

I had a good rest~~ Luggage storage is also free after check-out time~ Everyone was very kind! (And because of work, I checked out after check-out time, but I understood everything!)