MGM Hôtels & Résidences - Résidence le Cristal de Jade

If you book a room that does not state garden view, it may well be directly facing busy highway. If the weather is hot, and since the rooms do not have aircon, your choice is either a hot or noisy night. This is something the hotel should be more forthcoming. How about installing aircon to the highway facing units?MGM is otherwise a fine property with many positives.

Fantastic 5 nights stay in the 2 bedroom chalet You will find everything you need in it and around it

Beautiful appartment . We stayed for a week as a small family and this place provided exactly what we needed . It is close to the bus stop which is a 10 minute ride to the main chair lift . 5 minutes walk from main part of town . The staff were super helpful and friendly especially phillipe on reception. The pool and spa area are the highlight of the stay , we used it everyday after skiing it was a welcome relaxation. We got a discount off ski rental using the shop ski set only 2 minutes away. The hole place is immaculately clean and very well looked after. This was my dream holiday and lived up to it in every way . The only slight downside of the apartment was the noise , we found it noisy at night as the doors seem to echo and you can hear people around you, the accommodation was not busy but had it been then I think it would be rather loud.

We were greeted warmly by Arnoud when we arrived and shown to our apartment B03 which was very pretty, cosy and lovely and clean. We really loved the location of the Le Cristal de Jade as it's not in the centre of Chamonix so quieter, the pool area was gorgeous and the gym was great, and we initially loved the apartment.  However, the apartments are clearly NOT soundproofed. We were kept awake every single night that we were in B03 which was 5 awful nights. We raised the issue multiple times with Reception (Arnoud, Joanna, Fanny Sherpa and also the Director) asking if we could please move rooms. They said nothing was available and that they would talk to the people in the apartments above us. If they did talk to them it changed absolutely nothing. On Thursday I lost a day of our holiday as I didn't go out all day as I was utterly exhausted. I'd had about 2 hours sleep during the previous night. People were banging doors and making loads of noise all night long and it was almost impossible to catch up on sleep during the day (when I'd hoped everyone would be out) as it was still really noisy. I was so distressed and so tired by then I ended up in Reception in floods of tears telling them how awful it'd been and that I couldn't even catch up on sleep during the day as it was still so noisy. I had a real meltdown as the whole thing felt unbearable and a real waste of £2000 for the week's accommodation. I was told the manager would deal with it when she came in at 2pm. We were finally moved that evening to the 2nd floor. Grateful as I was to be leaving B03 the 2nd floor apartment was still really noisy but not as bad during the night. We had 2 nights there of a 7 night stay and I got some sleep but it was still broken sleep by people coming and going all night. The manager even acknowledged during a conversation with my husband that the apartments are known to have an issue with noise! If they know that then they should do something about it. The floors are clearly incredibly thin. Also they have tiled floors in all the apartment kitchens and sitting rooms. This means every single time you move a dining chair or the coffee table it scrapes really noisily across the floor and you can hear this from all the other apartments, especially from above. A simple solution would be to put sticky soft furniture pads on the feet of the chairs and tables so that the abrasion between the two surfaces was at least minimised. We were regularly woken up by people arriving at the hotel all night long - and I mean all night long from midnight until 6am. You can hear the constant footfall back and forth from above because of the thin floors. The apartment entrance doors and patio doors are heavy and either slam shut or roll shut very loudly. We both had broken sleep every night (Wednesday night I was woken up over 8 times - I lost count after that) and my husband was waking up too, and he's deaf in one ear so that shows how noisy it was. We were opposite the

Fabulous apartments; modern, clean and well stocked for self-catering. Friendly staff at reception, and good facilities on site, spa and fitness centre), bar and laundry. We liked the location, very close to all amenities, restaurants, supermarkets and walking trails. Lovely place to stay!

Loved this property! Great location, comfortable accommodations!