Hotel le Castel

Hope to return soon! Hotel was very accommodating to us. Rooms and common areas are all uniquely decorated. Located on north end of Chamonix by the Flegere-Les Peres gondola, not in town itself. Across from golf course. Staff was very friendly and helpful.

I had stayed at this property before and it was lovely. Well kept, clean, fantastic restaurant with a different specialty menu for every night. This time it was worn down, simple amenities such as towels were missing, restaurant quite poor and service overall although staff trying very hard, not sufficient.

Disappointing Stay at Hotel Castel Our experience at Hotel Castel was deeply unsatisfactory. Staff were unhelpful, including a manager who refused to provide a hairdryer, leaving my partner with wet hair before a date. Another staff member eventually borrowed one from another guest—an unacceptable situation. Communication was lacking. We weren’t informed the hotel would lock at night and require a code, causing late-night confusion. The room’s housekeeping was inconsistent; towels weren’t replaced, glasses were left dirty, and water leaked onto the balcony floor daily, creating a hazard. The bathroom privacy was shocking. A window allowed anyone on the opposite balcony to see in, with no curtain or frosted glass to ensure privacy—an unacceptable invasion of privacy for a 4-star hotel. Breakfast was also a major letdown. We weren’t told it was chargeable, and on three out of six days, it wasn’t even available. When it was, options were extremely limited, with scarce gluten-free choices and inadequate amenities like a single coffee cup for all guests. Late check-out was inflexible, and the only storage offered for belongings was an unsecured boot room. Speaking with other guests confirmed a decline in the hotel’s standards compared to previous years. Overall, this was the worst experience we’ve had at a 4-star hotel. We hope management takes steps to address these significant issues.

Lovely stay Lovely stay at this wonderful chalet hotel, great location, fancy room, excellent breakfast,