Caroline
February 21, 2022
A good find
Many positives - Matthew and his staff provided great, friendly service; the cleanliness was excellent and the food tasty. When we stayed builders were working on outside upgrades and could not do more to help minimise any disturbance. We had booked a superior room which we got but this was based on photos we had seen on line showing a walk in shower. The room was spacious overall however, the wardrobe was a very small cupboard with no lighting outside it and a big negative was the bathroom. We could accept it was small and that the shower was over a bath but despite the pristine bath and sink, at some point the bath panel and it's shelf had been removed. Gaps had been left, mastic not replaced, a rusty screw left sticking out and all of these gave a tatty, grubby appearance. This let down the efforts of the cleaning team. We reported this impression when we left to the lady on duty and she said that following the outside work the accommodation was to be upgraded but we feel that if this cannot be improved in the meantime this particular room (5) should not be offered as superior. That said we would certainly stay here again in a different room.