Oldham (Broadway)

I’ve stayed with Premier Inn 10 times since last September for work — usually reliable, but after my recent stay at Chadderton (Oldham Broadway), I’ve stopped booking with them. I paid for Ultimate Wi‑Fi, which was so unreliable I had to work from my car every day. Hotel staff told me it’s “a bit temperamental” and that an upgrade is in progress — so this was a known issue, yet no warning was given. I submitted a polite, detailed complaint. I received a dismissive copy-and-paste reply (even got my name wrong), and was told Wi‑Fi is complimentary — despite the fact that I paid, including a voucher from reception. I explained this clearly and requested a refund or goodwill gesture — nothing unreasonable — but was ignored. I’ve already booked other hotels instead of Premier Inns. One missed stay alone would have been over £400 — far more than the small refund they refused to consider. It wasn’t the Wi‑Fi that lost them a regular customer — it was the way they handled it.

Great standard Premier Inn. Exceptionally clean. Warm efficient and friendly check-in and the food from the Beefeater in the evening we stayed, exceeded expectations. Breakfast was great, as usual !

Great stay again went for soccer aid, all the staff where friendly, room was clean and tidy tad warm but had a fan in there, tables where booked for breakfast next morning, it was cooked to order, Get the staff booking you in restaurant is always busy