Fairfield Inn & Suites West Kelowna

The location of this hotel is convenient. Staff is extremely friendly and professional.

One of the best Fairfield Inn I ever stayed at. They were very kind and able to accommodate a last minute request to change my stay because I got sick. Amazing and caring customer service, great location, and very comfortable room. Will stay again in the future when I visit Kelowna again.

This Fairfield Inn (part of the Marriott brand) used to be a Best Western. It appears that some areas have been renovated in the transition, but the room we were in definitely had not, and it felt tired and a bit dingy. We were upgraded to a larger room as Bonvoy members, but in hindsight wish we hadn't accepted the upgrade. It was 40 degrees outside the two days we were there, and the air conditioning couldn't keep up with the size of the room, so we ended up keeping the blinds closed all the time to keep the sun out and being pretty uncomfortably warm regardless. The breakfast included lots of hot and cold food options, though there was not water available and we ended up going to the small lobby water cooler to fill plastic cups from that. The food quality was decent. The Fairfield is centrally located, right of Hwy 97 with lots of eatery options nearby. It's a decent price for Kelowna in the middle of summer. There is free parking. You get Bonvoy points. Breakfast is included. So it's got its good points, but it's not likely to be a future choice of ours until all the rooms get renovated.

A last minute decision to stay here because it was connected to the Marriott BonVoy program. Due to an accident on the Coq hwy that blocked all traffic so I booked here for the night. When I checked in I was told I was being upgraded to a balcony room facing the lake. Service at the front desk was good In the room I found that the balcony room was just OK and the balcony had a little bit of a view but mostly of the golf course and the large hotel behind this hotel. The balcony was small and feels like an add on feature to the hotel. Did not seem secure. definitely not a private balcony, The room could have been cleaner - seems like only the basics are getting done - Guess the housekeeping supervisors do not do any inspections of their staff Overall a basic room and a place to sleep for the night I would stay here again because of the Marriott program only and the price was right.

Room itself was fine (bed was comfortable) but the bathroom was so dirty I could not recommend to anyone or stay again. Sink wouldn’t drain. Crusty streaks down the bathroom tile. Grunge caked into the bottom of the doors. We’ve stayed at Marriotts before but never a Fairfield Inn so maybe that’s the difference? We were just staying the one night before moving on (thankfully). Front desk staff were lovely. System was down during our stay but they still billed the correct credit card and put our points on the correct Marriott card so happy about that. I did provide the same feedback to the hotel after our stay and management said they appreciated the feedback and would let housekeeping know. But I wasn’t able to share pictures and I will let those speak for themselves. Personally, I cannot believe we weren’t offered some sort of credit or incentive or even a direct follow up call after paying $350/night.

I cannot say enough good things about this hotel. The location is perfect if you want to be in West Kelowna. It’s close to everything you could need from stores to restaurants to beach access or golf. We stayed in a one bedroom suite that was huge. It easily accommodated two adults, 2 toddlers and a newborn. Everything was clean and the bed and sofa bed were comfortable. The included breakfast was awesome. There was a lot of variety each day. We stayed 3 days and had different options each morning. The pool is incredible for families. There is a splash pad with slide for toddlers and a waterslide for older kids and adults as well as a hot tub. The service was incredible. Every staff member we interacted with was so friendly and helpful. We especially enjoyed our nightly call from the front desk to see if we required anything. The price was very reasonable and the parking is free. We will absolutely stay here again and will recommend this hotel to anyone we know visiting the area!

The hotel experience was a bit of a disappointment. Upon check-in none of my requests were met. I was told it was because the hotel was pretty much full with people who recently booked. I told them I booked many weeks ago so there should not be an issue. I asked for a suite on the top floor. I was told there were no suites on the top floor, they were all on the main floor (why did I not receive a message regarding this when my reservation was reviewed?). My question then is how could I have upgraded to a room with a mountain view if I am on the main floor (there are buildings in the way)? Something sounded off to me. We were also given a handicap room. I do not like the showers in these rooms. Water everywhere. I never requested a handicap room but when I went to check the reservation after check-in, it said I requested one - not true. I looked back at my original booking and I did not request this room. I know the hotel cannot guarantee your requests, but I have to say that this is the first time I have really had an issue. Our room door and the bathroom door squeaked something awful. The bathroom door would not fully shut without it sticking and forcing it open or shut. The next morning I spoke to the front desk and the squeaking was taken care of but the bathroom door still would not close. This hotel does not do daily housekeeping. If they want you to reuse the towels, how about some hooks?????? The breakfast was okay. The first morning was better than the second. Food was a bit slow coming out for some reason. The staff is very friendly. The hotel is fairly quiet. I could hear people walking above us - that is why I prefer the top floor. This hotel is nice and clean. The bed was a bit low for us but was very comfortable. My husband did not like the pillows. If you are looking for a place to eat, try C-Lovers which is across the parking lot. It has fish and chips and they are excellent. All in all, this hotel is a good place to stay. I guess I may have just been the lucky one to have things go wrong.