Hotels in Sudirman, Jakarta

Guest services are nice and polite. Gotta give credits to the lady at the front desk, I didn’t get her name. But she has a long hair and wore specs. Always serving the guest with a smile! :) The room were clean and have all the necessary things that is needed. But wish that they have 2 pillows on the bed instead of 1, and the room slippers only 1 in each room but we had 4 people in the room. Another downside is the location, there’s always flood when it’s raining. So a little hard to travel back with grab because they will have to go another way and unable to order food cause no riders would want to take :’) Other than that, everything is good. Would stay there again in the future.

.After an afternoon swim with the family, we wanted to back to our room, the elevator line was incredibly long, reaching all the way to the entrance. A group had just arrived! The hotel should have provided a solution so the reguler guests wouldn't have to wait nearly an hour in line with toddlers. What a disappointment!

The front desk there has very good hospitality with warm greeting and smile. As well provide you and suggest you options and do not push you. Thumbs up for their front desk. we do not request for house keeping, and eventually they call and approach us to check if we need any amenities, which surprise us with their good service. The hotel has a layer of securities where they will check the car/taxi entering their premises, which make me feel safe. If you wish to buy some groceries , there are some mart out there which is walking distance, but pls do expect the road is not so proper to walk at the roadside as there are a lot of cars and motorcycles.. The room come with kitchen where we can do simple cooking (provided u have the groceries).. I will stay back the same hotel if I back to Jakarta again ..

Had a king room on 12th floor for 7 days. First impression of hotel was fair, corridor does smell musky/food. Room is big but certainly need some cleaning and maintenance. Stains on carpet, spills on cabinet, cob web on bathroom ceiling, shower drainage smells when shower is in use, shower hose water pressure is weak, housekeeping is not consistent of refilling amenities, often not complete. Air conditioning is extremely cold, in-room control does not have much effect on changing room ac temperature but to have it On/Off. 2 bottles of water are complimentary everyday, as well as one time welcome snacks.

We stayed 2 nights in the Horizon Club room. Excellent customer service, attentive to guests needs, quality toiletry items, comfortable room, enjoyable club lounge experience with tasty food, options, drinks, and friendly staff. Good fitness centre. Nice big garden with extensive pool.

Booked 1 bedroom residence for the family. The bed is really comfy and huge. The apartment has a nice small balcony from the bedroom, washing machine dryer and kitchenette. I enjoyed my amazing view as we stayed over new year. We could see all the fireworks and the changing lights of Citibank. Location is great as Pacific place is accessible from the hotel lobby. Only thing is if you GRAB food, they find it hard to deliver to the hotel but manageable. Other than that, it was a pleasant stay.

The hotel is classy and aesthetically pleasing, situated in a prime location. However, the service fell short of expectations. I arrived at the hotel at 1:00 PM and was informed by the front desk that check-in would be available by 3:00 PM. Unfortunately, I wasn’t given a room until 4:00 PM—and it was not the room type I had clearly requested in the booking remarks. Additionally, the front desk assured me that my luggage would be delivered to my room, but after waiting for 30 minutes, I went downstairs to find it still sitting in the storage area unattended. For a hotel of this caliber, the lack of responsiveness and attention to detail was disappointing.

Think this is our fourth time here? -this time we had a four bedroom penthouse for a small family gathering/birthday party. Great views from 32? floor. My Indonesian friends always enjoy the breakfast here and all staff are really helpful. Lovely pool gym and sauna. 24 Hour convenience store across the street plus my friends like the street food locally.

The front desk service is very enthusiastic, the location is very good and it is very convenient to travel. I will stay here again next time. Although the facilities are a bit old, they are very clean and tidy. The room service staff are very attentive.

The Ayana MidPlaza hotel is perhaps one of the swankiest hotels that I have ever been too. The staff were all extremely pleasant and helpful and did everything in their power to make our stay more comfortable. As it was the night of our wedding, we even got a special cake as a present, which I must add was absolutely delicious. The room itself was spotlessly clean, the bathroom amenities were also perfect. I will absolutely stay here again one day and I am really looking forward to it. Thanks for the great work and professionalism.