Ascott Jakarta

Located near Grand Indonesia mall, the accommodation provides easy access to shopping, dining, and attractions. Guests appreciate the exceptional, friendly, and professional staff ensuring a satisfying stay.

I had the pleasure of staying at Ascott Jakarta, JL Kebon Kacang, and it was truly one of the best hotel experiences I’ve had in Jakarta. From the start, the check-in process was smooth and efficient. The front desk staff were polite, professional, and always ready with a warm smile – it immediately made me feel welcome and at ease. The room was more than just a place to sleep – it was beautifully furnished, spacious, and felt very homey. I loved the thoughtful touches like the fully equipped kitchenette, a cozy living area, and the comfortable bed that gave me restful sleep every night. I thoroughly enjoyed the amenities. The swimming pool was clean and relaxing, the gym was well-equipped, and the overall environment was peaceful despite being located right in the city center. It’s a perfect balance of comfort and convenience. Lastly, the location is unbeatable – just a short walk to Grand Indonesia and Plaza Indonesia, and surrounded by great local eateries. It made exploring Jakarta so easy and enjoyable.

My son had left his Handphone in the room and when we came back at night his iPhone LCD cracked and scratched.Spoke to guest relations staff Jordon about this matter and he seem not to understand keep on saying oh you lost phone and now found already.After repeated a few time he still have the cheek to answer I don’t understand you what a joke spoke to him in English and Bahasa Indonesia. The next day morning spoke to Rizky from reception and was directed to Fernando and Reza from guest services.Today received final email from Reza saying that they will close the case with no compensation as there is no concrete evidence.Such a disappointment.Logically if nobody had touched the phone how can the LCD cracked and scratched Of course the staff will deny because they know there is no cctv in the room so there is no evidence to proof what happened