An1drew
September 3, 2024
Ctrip really tried its best, and there was nothing it could do about the scammers.
The location was OK, with McDonald's and Starbucks next to it, and Independence Square not far away.
Thinking of the recent IHG 2N event, I booked 4 nights at Ctrip IHG flagship store. When I checked in at midnight, they said that the membership could not be recognized. HIX had no benefits, and I couldn't even get an N, and they didn't allow me to rebook.
The front desk had a very bad attitude and kept urging me to pay, saying that Ctrip would not allow a refund. So I contacted Ctrip and learned that the front desk said that the manager was not there and could not handle it. Ctrip fully supported rebooking. Later, the front desk found the manager to communicate, and booked and paid at the front desk cash price.
After the payment, the front desk was even more irritated, so I had to contact the manager again to change the bed.
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