Anonymous User
November 23, 2024
Awful! Don’t Book! If you’re finding a good place stay in Jakarta, Do NOT book this hotel!!!
Definitely an awful experience we’ve ever had!
The hotel doesn’t look great like their photo provided. Their facilities are old, stained and broken. The sink had cracked and broken, toilet leaked, also their aircon is not functioning.
We complained about the issues, they send their staff slowly and no action was taken. Then, until our second complaint to the lobby counter, the staff finally arrived and start checking the facilities.
They keep telling us, the facilities were fine and refused to change a room for us. They had started to check the aircon compressor outside, and nothing happened nor fixed, the aircon is still not functioning.
The heat striking us, we felt extremely uncomfortable, we went down to complaint the third time, the staff was finally allow us for a room change.
The changed room are totally abnormal like the previous. The facilities are the same, old, linen stained and broken. Also, the room is so dim, little lights. We feel so disappointed and upset. Finally we decided to not to stay in this awful hotel, and find another.
Please, if you do not want to ruin your holiday or a business trip. Avoid this one!!
Rather give a 0 star if I could.