Grand Mercure Hotels in Central Jakarta

Booked this hotel as it was near to JIEXPO which was where my event was held. The hotel is about 10 minutes car ride to JIEXPO, which was really convenient for us. However, it is not nearby any major shopping malls or food places so for any late night supper, you will have to grab in. Service can be very slow during peak periods (e.g. DWP festival) and check-in queues can take up to 30minutes. We requested for a non-smoking room during booking and was only told that none of the non-smoking rooms were ready by 3pm check-in time and had to wait another additional 1-2 hours. Breakfast provided was acceptable at best. Executive king room was spacious but can be a little worn down. 

Dear Taufan, I wanted to express my deepest gratitude for your invaluable assistance in retrieving my passport. Your prompt and efficient actions not only saved me from a potential ordeal but also demonstrated a level of kindness and reliability that I truly appreciate. Your dedication to helping others is commendable, and I am fortunate to have crossed paths with someone as dependable as you. The swift resolution of this matter has lifted a significant weight off my shoulders, and I am sincerely thankful for your assistance. Once again, thank you taufan for going above and beyond to help me with the retrieval of my passport. Lu