Holiday Inn & Suites Denver Tech Center-Centennial

We stayed for a family getaway birthday in area. Hotel was great clean friendly staff. We will be back again.

I've stayed here a few times, although it's been over a year since my last stay. Location wise, the hotel is very good for anyone needing to be in the suburbs of Denver. Denver proper starts and ends 2 or 3 miles up the road. Lone Tree, Greenwood Village, Centennial, etc. are nearby. Despite its name and Holiday Inn/IHG marketing of the property, the hotel is NOT in the Denver Tech Center. I've mentioned this before. The Denver Tech Center is at least 10 minutes by car, depending on traffic and which way you go. This hotel should be called the Holiday Inn Centennial Airport. This is circa 2016 Holiday Inn that is starting to show its age. At 7 or 8 years old, the hotel is starting to get to the point where it needs some updating. I had a king suite on the fourth floor. This is the hotel's best and most expensive category of rooms. No USB outlets anywhere in the room, except an alarm clock that was broken and didn't work. Only two electrical outlets at the desk; both on the lamp. I had two TVs. One in the bedroom and one in the living area. Both TVs are smaller than you expect at a hotel in the year 2024. If I had to guess, the TVs are between 38 and 42 inches. Most hotels have 50-55 inch TVs. No smart TV capability whatsoever. Some visible wear-and-tear. Walls in the hallway are scuffed and scratched. The sofa looked a little worn and had a couple of stains. The walk-in shower in the bathroom had visible mold and mildew. That's just not acceptable at a Holiday Inn-branded hotel. Besides wall-mounted dispensers containing hand wash, lotion, shampoo, conditioner and body wash, no other amenities were provided. Not even a bar of soap or a packaged cleansing cloth. As a suite, my room had a small kitchenette and bar counter. The refrigerator was smaller than the fridge at a Holiday Inn Express. There was a small 0.7 cubic feet microwave from Danby (a brand I've never heard of) and a Keurig coffeemaker. In the cabinets were paper plates, plastic cutlery, and a corkscrew. On the wall was a dispenser with what was labeled as dish soap. There was also a dispenser with paper towels. Two plastic-wrapped drinking cups were provided in addition to two plastic-wrapped coffee cups. Nothing else even though the kitchenette looked like it had originally had real plates, etc. At least judging from the amount of empty space in the cabinets and countertop area. My bed was very comfortable, although the duvet was the waffled polyester-blend that seems to be standard at Holiday Inn Express. Normally, it's a different duvet at Holiday Inn. The gym is newish, large and well-equipped. Quite good by Holiday Inn standards. There's an indoor pool, although I didn't try it. There's also a lighted patio but it's strangely located off the pool instead of the lobby bar/restaurant. It would make more sense to have it by the bar/restaurant. While tourist magazines and assorted brochures are stocked in the lobby, no newspapers are provided. The business center co

Overall, a pretty nice hotel. Rooms were clean. We didn't pay for the breakfast at Burger Theory, but the hotel did have free coffee which was good. There is a Natural Grocers across the street which is nice. One complaint is we registered for 4 people but the room only had 3 towels. Staff was nice enough to call us to let us know that our daughter left her pillow at the hotel.

I’ve been staying here off and on for weeks at a time. First, let’s start with the positive: they have some great employees, to name a few - Tyler, Donna, Jessica. However, for every great employee they have, they have several that ruin the experience. To start with, Garrod who works nights at the bar is far from friendly. He’s told my kids they cannot carry down water glasses back to the bar from the room. When asking about a former employee who used to work there, he accuses me of being a “creep”. The former employee I was asking about (Sam) is super nice. Garrod claims to have never met her, yet openly calls this out in front of other guests. Garrod certainly has his favorites. He’s good at pouring beers and that’s about the sum of all things good about him. I had an issue where I had paid for breakfast vouchers through Walmart Travel, which books through *******, then transmits to the hotel. There was an issue in the transmission and it said I didn’t get free breakfast. While the front desk made it right after showing them, Jacob (the General Manager) advised me he looked up the rate and said the hotel wasn’t getting reimbursed enough to get me free breakfast. Jacob got promoted out of the kitchen to general manager, yet he refuses to allow Star employees like Jessica to take on evening shifts. Instead, he hires externally while they have capable and willing employees internally to take the shifts. It’s as if he forgot he, himself was promoted out of the kitchen and then scoffs at others who were once in his position. One time when asking him about foamy lines of beer over lunch, he told me “that’s because you’re the only one drinking during lunch”. His customer service is far from par. I’ve stayed here over thirty nights over the last two months, but due to Jacob and Garrod, this will be my last stay at this hotel. I met the owners informally when they were having an invite. What a sweet and kind group of people. I wish I could tell them their stars and their problem employees. I’m sure if they knew, they’d correct these wrongs. What would it take for Jacob to give me breakfast vouchers instead of arguing, when I’ve been spending $3k plus here a month. Oh well, sometimes the narrow minded don’t realize. I hope the stars here get promoted and the slackers get demoted. It seems Jacob and Garrod are friends, and promote white people hiring, while poor Jessica is of Hispanic descent and Jacob won’t give her the night shift, but instead hires a white woman to take the shift Jessica wanted. They don’t deserve Jessica. I’m hoping she applies to a new hotel that deserves her.

My husband and I needed to stay at a local hotel while our place was getting renovated. The staff was amazing from management to housekeeping. We ended up having to stay over 40 days and everyone was so accommodating during this stressful time. The location was convenient. The hotel was kept up really well. They really care about how everything looks and how they make you feel. I HIGHLY recommend staying at this location.

I can’t comment on price because I used points for my stay. The hotel was very clean and quiet. Location is great. Not far from freeway entrances, shops, restaurants, parks. Staff were helpful. They do have an attached restaurant called Burger Theory but I didn’t try it. Nice indoor pool and hot tub. Also some nice outside sitting areas. Very pleasant stay.

All of the staff I encountered were polite, professional, and exactly the kind of employees I would hire if I owned or managed a hotel. IHG elite recognition as a Diamond Ambassador was very good, including a proactive upgrade to a suite. I was also given two bottles of water and offered a choice between points, a drink voucher, and breakfast. My suite was immaculately clean and well-appointed. The spacious gym featured several pieces of different late-model fitness equipment, including three or four treadmills. I really liked the market off to the side of the lobby. It had some Colorado-themed gifts, including shirts and postcards. That's nice as sometimes I forget to buy a souvenir for friends and family. Very thoughtful. At night, there's a meager happy hours special that some guests will appreciate. The casual burger-themed restaurant has an okay menu. It wouldn't be my first choice for dinner (especially on an expense account) but the burgers and salads are fine if you're tired after a long day of work or travel. Breakfast is better than dinner with certain IHG elites getting a voucher good for an ala carte option from the menu. My eggs were perfectly cooked and presented. Instead of a single cup of lukewarm coffee, the lovely waitress gave me an insulated carafe full of freshly brewed coffee. At 6-something in the morning, that was really appreciated. All that was missing was a free newspaper, which was previously provided. Some copies of the Denver newspaper or Wall Street Journal would be nice. All things considered, I will return in the future.