Embassy Suites by Hilton Denver Tech Center

The breakfast is highly praised for its great variety and quality. Guests appreciate the convenient location near dining and attractions. The accommodation provides excellent and friendly customer service.

This Embassy Suites was exemplary! We had the need for an unexpected four-day stay at this hotel due to air conditioning being out at our house. We were hesitant to stay here because our experience at another ES a month ago was poor. Conversely, this stay was excellent for the following reasons: Kevin-Assistant Manger-treated us well, understood our situation, gave us a tour to select the room most appropriate for our family, visited with us through the five days we were present, and last was omnipresent and observed at the front desk, happy hour area, breakfast area, lobby, and more. I think there was more than one Kevin in the building! LOL Tessa-what a personable, knowledgeable, friendly front desk agent. She creates a very great first impression for the hotel. She greeted us, often by names, the many times we encountered her. She listened well and acted quickly. Food Services--the Happy Hour was the best we've ever had at an ES complete with Italian meats, cheese, veggies, fruits, chocolate cake slices, and more. The morning breakfasts weren't only cooked to order omelettes, but also eggs, hash browns, and more. Ernesto oversees the omelet station, is patient with people's request, is efficient at what he does, is personable, and overall amazing. Assisting him at the grill is Alondra who helped me create cheesy hash browns with eggs on top! She was also seen cleaning the buffet area and working tirelessly. In the dining area Amanda worked efficiently and energetically collecting plates from guests, wiping tables, cleaning spills, and so much more. She worked so hard, too, and was kind. Last, we had a few simple proactive repair types of issues that needed to be completed in our room. They were completed within minutes by Ken who even left a note stating what was done and how it was completed. This building, although 40 years old, is in overall excellent condition. Custodial teams work carefully to ensure rooms, corridors, and halls are all neat and tidy and engineering teams work to ensure repairs are made in timely fashions. Thanks, ESDTC staff for helping us out so much during our triple digit degree temperatures. Your gestures and kindnesses were all appreciated!

My daughter ended up with cancer the days we were going to Denver and they refused to refund us. Zero empathy, even though I should know that empathy is almost obsolete these days.