Meliá Orlando Celebration

Rooms were not taken care of, very old and worn out, pool amenities were not clean, way too ghetto for families with little children, service was not elite compared to other hotels we’ve stayed in recently, not impressed, don’t recommend

First, we paid for a room with a pool view, but when we arrived, we were given a room without a pool view. It took some time (approximately 2 hours) and some convincing, but the manager was able to relocate us to a room with a pool view. When we arrived in the new room, we were pleased with the location and space; however, the furnishings appeared old and not well-maintained; most wooden furniture contained many scratches, the dresser drawers in the bedroom were off the rails and not easily opened, seating on the couch in the living room was impossible, as one almost sank to the floor when attempting to sit on the couch. The overall style and look of the furnishings were just old. It's so sad for a hotel with a great location and upscale reputation.

It was not very clean, and for a resort claiming to be high end or luxury, the floor was not finished, the shower leaked constantly and made a mess, and the paint was gross. The sheets were stained, comforter stained. I asked for new ones, but never received. I think cleaning staff did not understand me. There were nasty smudges in the bathroom on walls, and there weren't even paper towels in the kitchen. The handles were sticky. The couch was AWFUL and sunken. Otherwise the room was fine. The hallways for the hotel were humid and sickening, and the pool was NOT refreshing and felt like taking a bath that was a little too warm. The restaurant over charges for simple food that claims luxury. The dessert brownie was hard on the exterior and tasted burnt. We scooped out the interior to eat. Finally, FIVE times I had to get our room keys/door keys programmed. We didn't put them by ANY electronics, and yet they just didn't work. This was annoying and exhausting. We will not come back here, unfortunately.