Staybridge Suites Cedar Park - Austin N

I stayed at the Cedar Park Staybridge Suites from January 21 to February 2 of 2024 while my home was undergoing renovations. For most of my stay, the service was excellent and the staff was friendly and helpful. However, my experience was unfortunately marred by a disturbing encounter on my final day. Because the completion date of my home remodel was uncertain, I extended my stay one week at a time. I originally stayed in a one-bedroom suite, and each Friday I would renew my reservation, fully understanding that I might need to change rooms depending on availability. On the final Friday, I spoke with a new staff member at the front desk who informed me that I would need to move rooms. I was completely fine with that and simply requested that—whatever room I was moved to—it be my room for the duration of the week so I wouldn’t have to move again. To my shock, the staff member became visibly upset and accused me of speaking to him disrespectfully, despite my calm and polite tone. I tried to clarify my intent and de-escalate the situation, but he continued to raise his voice. At that point, Jimmy Whitley, the general manager emerged from the office behind the front desk and, instead of resolving the issue, joined in the confrontation. Both men raised their voices at me in a way that felt aggressive, unprofessional, and entirely unwarranted. I left the front desk feeling shaken and deeply upset by the encounter. It’s unfortunate that such a negative interaction tainted what had otherwise been a pleasant stay. I hope the hotel management takes this feedback seriously and works to ensure future guests are treated with respect and professionalism, especially during stressful situations like extended stays due to home repairs.

The Staybridge hotel in Cedar Park was very nice. Friendly staff, immaculate room and the breakfast was very nice. I highly recommend this hotel to anyone staying near Cedar Park.

Very pleased with property. Staff very helpful and efficient and beds comfortable.

Great time Great place to stay in The Cedar Park area close to alot of different places and not far from different cities

Very comfortable atmosphere and amenities!

Nice and safe