Holiday Inn Express & Suites Austin NW - Cedar Park

Stayed July 3-July 7...staff was exceptionally nice and accommodating however reservation was not correct upon arrival. Months before arrival, we had requested and reserved adjoining rooms due to family member's disabilities. Upon arrival, rooms were not adjoining but across the hall from each other, but front desk quickly changed room assignments. One room was musty smelling the entire time we were there and the window blind did not operate correctly so room was constantly in the dark. Requested repair but none was ever done. In the second room, the bathroom door was sprung open such that it would open into the bathroom and block entrance to the bathroom. In one of the bedrooms, one of the bed sheets and one pillow case had stains that required an exchange of linens. There were also a few bugs in both bathrooms. The included breakfast was very nice with ample selections and fresh food. The pool area was clean and the pool was clean and nice. We have stayed here before in years past but I feel that perhaps the attention to detail has slipped a little.

Rooms not right. Supposed to be comped and discounted. Instead they charged 2 different cards, 2 diff amts (double charged). George, at the front desk is extremely slow to check in and incredibly rude.