Latest Reviews for Cedar Park Hotels

Holiday Inn Express & Suites Austin NW - Cedar Park
4.2/53 Reviews
The hotel itself was great. George checked us in and was pleasant. Room was clean and cool. We woke up early and go down for coffee. The overnight clerk was Joshua. He was kind and asked how everything was, made sure there was coffee and got us breakfast bags. THEN came the morning person, AMANDA. I went back down to get my teenagers their breakfast. EVERYTHING became difficult. She did not want to give me two sheets to mark two peoples breakfast choices...said I was making it difficult for her by requesting two (the exact same process I had with Joshua an hour earlier). Said she was going to put it all in one bag anyway. I requested TWO bags since it was for two different people with different choices. This causes her to question me...had we already received breakfast? We don’t get multiple breakfast! I let her know I am getting for others in our room ( at which point she asked again, WHY can’t I put it all in one bag?) This exchange was completely unkind and unnecessary. My advice to the hotel...get new morning staff or work with her on customer service. Other than that, hotel stay was great!

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