Days Inn by Wyndham Cedar Falls- University Plaza

Location: The location was perfect with proximity to food and easy access

Was not very clean and had a terrible musk and mold smell in our room. They gave our rooms away when they were prebooked months in advance.

My family and I booked a room at the Days Inn by Wyndham Cedar Falls-University Plaza 2025 and were very disappointed in our stay. When we arrived the hotel smelled musty and the lobby looked as if it hadn’t been vacuumed in weeks, even though there were vacuums sitting in the open by the check in desk. As we were walking to our room we had to step over dirty linen that was left on the steps. Once we got to our room we couldn’t believe how dirty it was. There are several photos below to show the state our room was in. We were only given 2 towels, even though we had 3 people on the reservation. The floor again look as if it hadn’t not been vacuumed in weeks and we were afraid to even take our shoes off to shower. The shower was another story. The curtain was stained and dirty and there were strains of long black hair that had been left on the shower wall. It was apparent that the shower had not been cleaned after the last guest had left. As you can see in the photo below the Kleenex cover was rusty and there was a white substance on the coffee maker. There were random holes in the walls that were covered in dirt and greasy fingerprints. While I was looking for an extra plug I found a used Q-tip on the ground (photo below). There were cords all over around the TV that looked as if they could be a fire hazard. Had there been a fire we wouldn’t have been able to use the phone because it did not work. When I told the front desk about the phone not working, they said they would send some up to check, which never happened. In the morning we went down to where the continental breakfast was supposed to be served. To say that was a breakfast was a far stretch. There was a waffle maker, juice, coffee, a half gallon and of milk in the refrigerator and 2 options for cereal. There was no fresh fruit, no eggs or protein of any kind. There were several other hotels in the area that we could have chosen to stay at, but chose Days Inn by Wyndham because of the reputation we thought they had. After this experience we are sad to say that for our future hotel needs we will be looking somewhere else. When I called to complain about how I was treated at the hotel, the receptionist told me I would not be getting my money back because I should have said something prior to my leaving. After being yelled at by man about towels I did not feel comfortable going to the front desk since he was the same man who had checked me in at the beginning of the reservation. I also made complaints about the phone not working and no one came to check on the phone, so why would I think that my complaints about the state of the room would be answered. I emailed Wyndham's customer service on Saturday July 12th regarding my complaint and the photos attached and did not receive any communication from them.