Santa Fe Beach Club

Exceptional staff offering friendly service. Spacious, neat rooms with comfortable beds and well-equipped amenities. Convenient location near the port and beach for easy access to major establishments.

Stayed for 4 nights in beach villa 1. It’s not a good first impression, the entrance road is unpaved and full of pot holes. The food is ok but many items on the menu were unavailable, the staff are friendly but wait times are too long, we waited over 1 hour for dinner main course to arrive. On one occasion we were seated in the separate breakfast room (to avoid the flies) and there were rodent droppings on the floor, this was concerning with a toddler in our family. When reported the area was swept up. There were several issues with the room that although reported were not fixed. There was no hot water for the duration of our stay. This was investigated by the hotel who advised that this was due to low water pressure but not addressed meaning we had to shower and wash in cold water not ideal for our young toddler. There was a rodent issue with the room. Rodents could be heard in the walls and roof spaces at night and during the day, again this was reported to the hotel but nothing was done. This happened towards the end of our stay and decided it was not worth the hassle changing rooms or hotel but more concerning is that the hotel still intended to put the next guests into the room without fixing any of the reported problems. Overall avoid this place.