Guest User
March 4, 2025
While the hotel is set in a beautify location and is breath-taking, we also suffered the same issue as another traveler in 2024 - theft from our room. In our case, we caught the person red-handed - a hotel house-keeper who we marched to reception. After viewing CCTV, the manager - Ana Sanchez - would not call the police and indeed has stone - walled us ever since. She promised to email us after her investigation was complete (we had to leave to join the rest of our tour) but she never did and despite several emails, she has still not responded to us. The traveller in 2024 is correct - this hotel does not take responsibility for its staff's actions and treats guests appallingly. I would warn anyone being booked into this hotel by their tour company or thinking of booking that this is a hotel that does not actually care - whatever the manger says in her comments on Trip Advisor - do not believe her! We are not out of pocket as insurance will not pay without a police report or hotel confirmation. Either the hotel does not care about theft from guests or is part of the scam. Do not be fooled!