Guest User
November 22, 2023
I selected this hotel because it had parking. I also called for confirmation. The vehicle rental company made it clear to me that I had to be careful because many people in Guyana drive without a license (and of course told me that I would be held responsible for damage to the loaner vehicle). Arriving at the hotel at night, I obviously asked for access to the parking lot. It was refused to me because I was told, initially, that it was full...and that I would have to wait until the next day. The next day, at reception I asked the same question: the answer was confusing: Madam, with 56 rooms, how do you expect us to have parking? The person who told you this must be new, I'll find out...? Well then! I still told them that their presentation on the internet specified, “free parking”! No response... and I never got any feedback either on this new person who doesn't actually exist! Welcoming customers in a hotel means offering services and not lying to attract people and finding yourself trapped once there. I didn't find this approach very intelligent and I regret it!
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