Guest User
February 15, 2023
My wife and I stayed here January 20-28, 2023. I read the reviews and didn’t understand why this place was getting such good reviews, because it didn’t correlate with our experience at all. We didn’t expect this to be a no frills place based on other reviews, but we were put in a room(s) that smelled like rotten eggs, and had a two inch drop (trip hazard) from the bathroom to the bedroom. It also had a broken dirty screen in the bathroom and a very dirty drain. We asked to be moved to another room and it smelled even worse. We spoke with the hotel manager that said there were no other rooms to be moved to, but provided us this towels to stick between the gaps at the top and bottom of the bathroom door. We spoke with the property management company that we booked with, and we were told “it is was most likely the smell of the ocean”. We have traveled extensively throughout Mexico on the East and West shores, and this was not a smell we had ever experienced inside of our rooms. Also the last day we were there the water heater went out in two of the buildings.