Hampton Inn by Hilton Cave City

Guests appreciate the friendly, helpful staff and great breakfast. They value the cleanliness and convenient location near Mammoth Caves, offering easy access to restaurants and attractions.

I did not have a good experience with this hotel. I checked in on line and the room was supposed to be ready at 3:30. I arrived shortly after that time and was told the room was not ready and I could wait in the lobby. I had to wait almost a half hour and they finnaly told me the room was ready. Then I was told I would have to check in again as something went wrong with the on line check in. After completing the process, the front desk clerk could not make me a key. After trying numerous times he called someone. He tried again but was still not able to make me a key. I said I could just use the on line key, but he could't get that to work. Finally after standing there for over a half hour he said that it was a systems problem and he could go up to my room with me and open the door and that I should be able to come down in 30 minutes and that he would have my key. When I went back down he still could't make me a room key and I had him go back up and open my room again. At this point I called Hilton Customer Service and within minutes they had my on line key working. They also got the front desk on the line and then they were able to make me a key. Wow I expected that there would be a backup plan, since Custormer Serive figured it out with no problem. When I checked out I told the manager and his response was "sorry." On the positive side the room was nice and clean however the lighting in the room was not good.