We spent New Years Eve and New Years Day in the Honeymoon Suite, and overall, we had a lovely relaxing time. The room was absolutely lovely, very spacious and very cosy, and the jacuzzi bath, coffee/tea station, and complimentary mini bar were really nice touches. A few small changes here & and there, though with regards to attention to detail, would really push this hotel experience from a 4 star to a 5 star. Little things like only having 1 robe and slippers in the room when we were 2 people staying. Also, only supplying soap and not hand wash (which is fine) but not supplying a soap dish. We had to use the paper coasters on the sink, and they just got very wet and messy. We ate in the bar on both nights and whilst the food (and the staff) were lovely, we booked a package with dinner and were told dinner was in the restaurant on whichever night we wanted, so we picked New Years day, only for us to be told when we went down that thw restaurant closes mid week so we were back in the bar. What was frustrating about that was earlier on in the day, we wanted some lunch for room service and asked for some toasties to be sent, but we were then told that they couldn't make us any toasties as they were serving Sunday lunch only...I understand it was NY Day...but it was also a Wednesday (the reason the restaurant was closed) so we had to order food that wasn't exactly what we wanted. Again, I appreciate that being NY day, the staff were probably limited, but being told that it's not possible to make a simple ham & cheese toastie was a bit disappointing. But as I said, all the food we did have was lovely. The Tom Jones tribute act on NYE was very enjoyable too. The breakfast was also very nice with lots of choice. My biggest disappointment however was upon check in and check out. When we checked in, the lady who looked after us was lovely, but she never went through our itinerary or confirmed our dining bookings with us. This is standard in most hotels and I think this would have alleviated the surprise of noting being able to eat in the restaurant on night two and also understand the food offerings available for NY Day. Then, after a lovely 2 days (and having spent quite a bit of money on the room/food/drink during that time), we went to the front desk to check outand I believe Christine was who looked after us. She asked us for our room number and said we had a room service balance to pay(no argument there, we knew we did) but she put the card machine in front of us without presenting us with a bill to check. I was about to ask for it when my partner (not thinking) just tapped his card. But we shouldn't have had to ask for it, it should be standard that a bill is presented. She then asked did we want a receipt and when we said no, she just said OK bye. There was no ”thanks for staying” or ”how was your stay” or ”did you have a nice time” and I really feel that something like that should be standard when guests are leaving a hotel...instead it felt a bi
Excellent
39 Reviews