Guest User
January 27, 2025
Pros: - Great location with a beautiful view from one side of the hotel. - Delicious food with excellent quality and variety (breakfast and dinner), including awesome pastas and free juice to squeeze. -Good cleaning service. Cons: - Very small rooms, with the apartment for 4 featuring a bunk bed awkwardly placed next to the entrance door where a wardrobe would typically be. - Rude lifeguard yelling at guests instead of addressing them politely. - A dead mouse was found in the pool where children were swimming, and no cleaning was done after the incident. - No Wi-Fi in the rooms. - Unpleasant and unhelpful reception staff: -- Refused a room change or upgrade without explanation. -- Denied a second key for a family room of four, citing uncertainty about key availability. -- Unable to accommodate a breakfast package for an early departure, claiming the deadline was the previous evening, despite no prior communication. -- Lack of heating tools in the ski storage, forcing guests to take boots to their rooms to dry and heat them in the bathroom.