Guest User
February 2, 2023
Stayed here for 2 nights and i must say that there are a couple of hotels in Cauayan that are better than The Hotel Andrea. We were given a Superior Queen room located at their Mezzanine. It was clean but had a foul smell coming from the bathroom - must be the drainage. No room slippers, no refrigerator, and toiletries such as tissue, toothbrush and soap are only good for 1. I did ask for additional towel, but it comes with a price. In terms of staff, they need training - especially the front desk. Security guard and housekeeping are polite and courteous. However, people at front desk/reception are the complete opposite. Requested for housekeeping in the morning and room was still untidy when I got back in the afternoon. Called reception via in-room phone at night and they did not answer my call. To smile was not also in their dictionary, rather it was to sit throughout their shift. Breakfast only has two options but was tasty nonetheless. Overall, the hotel has potential but lacks proper training and warmth.