Guest User
August 6, 2023
We came as family in the mid of floods. We have been told by the kind staff that it is safe and we can stay. Our car got stuck in water and the mud, nearby apartment n 27. It happened cuz I wanted to drop the family near the apartment. I called the emergency number asking for help , and they told me to calm down and wait until morning the floods will end, and I can move my van. At the 3 o’clock in the mornings the water rose up more and we were promptly evacuated . The emergency evacuation team was professionally efficient. We were transferred to nearby hotel free of charge. From here our the situation went even worse. I asked the reception team for help in calling rescue team or any possible option the pull my van. They gave me numbers but no body answered . From one staff officer to another they simply gave me numbers with no help . Told me to call the rental car, the insurance company ( rental cover ) the laters also denied any responsibility ( although in the contract the have also a responsibility). On Sunday, the camp staff told me you shouldn’t park where you’ve parked the car.. I explained them I did not park it there I simply wanted to avoid the water for my sleeping kids in the van , got stuck, called your emergency number for help ….and was informed by your staff to wait …and the above written story. On Sunday nobody is working even the emergency team ! Even in an extreme weather situation!!!! I asked them over and over to call rescue team to pull the car, and always been calmed down the water will go down and you can drive your car. In such a situation like that , where I have no place to stay no car to drive with , I decided to travel ( paid 160 euros ) to hotel in lublijana, rent another car for48 hrs ( from lublijana airport ). The terme catez team told me you cannot leave your car here!!! And keep your travel ! You have to stay here until your car is pulled up ! An you have ( or you insurance company) have to pay for that. The story is not solved yet! I intend to sue them all