Sandman Hotel Castlegar

The location is excellent, offering easy access to dining and shopping options. The staff provides friendly and accommodating service.

Requested a room away from the ice machine, gives me the room directly across from it! Have to go back down and request a different room. Govt rate includes breakfast and when I asked about it she told me it’s $7. She didn’t offer it to us, until I said. She reluctantly gave me a purple token for the morning. Your key card doesn’t give you access to the breakfast room, you have to wait until someone at the front desk is finished doing a check out. Do NOT pay for the continental breakfast; not worth it Tv channel guide didn’t work. Called FD and she said she would send someone, nobody showed up. Pillows were stuffed into a too small pillowcase. Had a sore neck throughout the night. It appeared every guest who checked in had one or both key cards not working; including one of mine! Ugh Pool and hot tub were operational (didn’t use, but there were guests in it) Good location, nice lobby, friendly staff, but services being offered are lacking for $150. Upon c/o she asked me how my stay was; I said not very good-but she didn’t want to know or ask so I posted it for them to see. Overall, disappointed in this hotel

The property felt familiar-just like other Sandman locations we’ve stayed at which we appreciate, but one standout feature here was the newly renovated bathroom. Very clean, modern and nice upgrade! During checkout, we were warmly assisted by Marie at the desk. She is friendly and professional, gave us A&W coupons we didnt know included in our stay-nice surprise before we hit the road. Thanks Sandman!