Mantra Castle Hill Sydney

Good value for money. Plenty car space.

Staff are not 24/7 to answer our queries. The door lock at 406A is not safe, everyone can open because it is broken and we call the receptionist she promised us to transfer us in other room but she won't come back she get our key card but when we call her again, one is there and we slept with worries and I cant sleep well because I felt that we are not safe. Next day she transfer us in 401A , no shower in the tub and the ensuit shower is lock, the microwave oven have dirt my partner found 2 small cockroach, no heater. And the rubbish bins still have rubbish and the pillowslip bet stinky.. for me I will not recommend it the others and I'm very disappointed for staying and experience that.. since I paid for it for having a good and quality service that we expecting from your hotel.

Should clean the room once guest leave the hotel in morning as I encounter my room was not clean until 4pm when I am back to hotel .

Adequate Pleasant and helpful people at reception, who gave us an early checkin to one of our rooms. It was located close to the motorway and had free parking on site. The rooms were adequate for a one night stay, with tea and coffee making facilities. The showers were very good - pressure and hot. The air conditioner in one of the rooms did not work very efficiently and needed dusting. The mattress was flat and lumpy. The area outside near the carpark had a lot of rubbish and cigarette butts around. It needed a cleanup. It did not look very appealing, being the entrance to the reception area, which is located at the back of an industrial area. We expected a better standard from a Mantra/Accor property.