Guest User
August 5, 2024
Hotel Bag Review - 0 stars
My experience at Hotel Bag has been absolutely disastrous and I would not recommend this place to anyone. From the first moment, everything was complete chaos and a total disappointment.
Upon arrival, they tried to charge us almost €300 for the reservation, claiming that it had been cancelled in February. This information was totally false, as I had the confirmation of the reservation and the check-in made on July 27th. After arguing, they sent us to a run-down room: stained beds, damp, everything dirty. It looked like an improvised storage room to accommodate us due to the supposed non-existence of our reservation and the lack of rooms.
The owner of the hotel was incredibly unpleasant. Instead of solving our problem, she started speaking in Valencian with the clear intention that we would not understand her, being from outside the Valencian Community. Finally, they changed us to another room that turned out to be even worse: dirty, with stained sheets, and only one roll of toilet paper for three people for four nights.
The cleaning service was non-existent, despite our requests. To top it off, the first night, despite having a “no trespassing” sign, the cleaning staff entered the room three times while we were sleeping, even checking on us.
For these and many other reasons, I would not recommend this hotel under any circumstances. It was a horrible experience that I hope I never have to repeat.
Original TextTranslation provided by Google