C-Hotel & Spa

We were looking forward to a relaxing 5 night stay (we paid with Marriott points which was an excellent deal BTW), but didn’t really see our expectations being fully met. The location is good, we wanted to be within 45min of Lake Como, and we got it. The hotel itself is beautiful, with a slick, minimalist design - we enjoyed a lovely check-in with Luca, had a wonderful room, and spent the days/ afternoons by the swimming pool. The daily room cleaning team was lovely and efficient, and left a nice little surprise every day which we loved (local juices, cookies, organic shampoo, chocolate). As a Platinum member, my loyalty to Marriott wasn’t recognised. I didn’t get offered a room upgrade, no complimentary breakfast was provided (€35 pp if paid in cash), and the cost of using the Spa is €25/pp per hour. Not great! In addition, there were building works going on at the roof, which means building site noise from 7.30-8am onwards. Our room had to be changed from 3rd to 2nd floor, but regardless, it felt less cozy and little relaxing to be by the main pool with a large moving crane above your head. It’s such a shame, as the place is well designed, the village is cozy, the lights are well thought through, the proximity to Como is a plus, it’s just that it needs to take guest reviews onboard, and improve in certain areas to make the guest experience better. We had a good stay for our 15 year wedding anniversary, but it could have been a lot more relaxing without the noisy building works.

First of all the hotel does not have a SPA. So for somebudy that expects to enjoy a spa this hotel is a huge dissapointed. Rooms are not heated so if you go in winter you will freeze. Staff is very unprofesionall and manager very agresive, a real close minded person that won’t give a peny on costumer experience. we complain about not being able to have a massage or a sauna and we told him that we won’t give him a good review if he won’t refound us so we can go to a real spa hotel and enjoy our holiday and then he threaten us to complain at police against us saying that we blackmail him. He is promoting pictures with lake view but the hotel is behing a bakery owned by his father and 40 min away from lake Como. In my opinion this hotel is a fraud and should have maximum 3 stars. This is why i been filling complains to all authorities posible, to Marriott and Design Hotels as well. So if any other persons fell the same i advice you to do the same.

Attention to detail , architecturally amazing Wonderful rooms , staff & owner