Cascade Hotels with Bars

Terrible management team that is unwilling to allow cancellation without $ cancellation penalty despite my being unable to travel due to sickness with a positive test for Strep throat. Apologized to the hotel for having to change plans and then cancel but was met with disrespectful reaction and was treated very rudely by staff. Called back a couple weeks after noticing the charge on my work credit card and despite politely asking for a refund of the charge, the manager I spoke with was hostile toward me and hung up on me when I asked for the name of the hotel general manager, I was very surprised by the way they handled this situation. This is very poor customer service and shows a lack of respect toward a loyal Marriott customer and Titanium status member. A good business who values customers would make an exception under the circumstances.

Located minutes away from the Gerald R. Ford International Airport and downtown Grand Rapids, the Sheraton Grand Rapids Airport is the ideal hotel, whether you’re traveling for business or leisure. With over 20,000 square feet of versatile event space, we craft elegant and inviting environments perfect for meetings, conferences, weddings, and other social affairs. Our flexible, dynamic spaces are thoughtfully tailored to meet your needs, ensuring every occasion is a success. After a long day, retreat to the comfort of our guest rooms featuring the Sheraton Signature Sleep Experience complete with luxurious linens, mini-fridge and 55-inch smart TV. Stay active with our modern 24-hour fitness center offering an exhilarating workout experience. Unwind with a refreshing dip in our indoor or outdoor pool and hot tub. Join us at 28th Street Bistro Restaurant and Bar, our onsite restaurant. Come experience the perfect blend of convenience, comfort and a local touch of Midwestern culture.