New Hotel Piscine Wellness & Spa

Definitely don't eat at this hotel. A very bad experience.

Very disappointing stay – this hotel does not deserve its 5-star rating I stayed at this hotel, advertised as a 5-star property, from July 27 to 29, 2025, with two rooms booked. Unfortunately, the experience fell far short of expectations. From the moment we arrived, issues began to appear. The parking area is extremely limited — barely ten spaces on the street — and rarely available. A single staff member was handling multiple roles (security, valet, concierge, porter), without any name badge or proper uniform, visibly overwhelmed and running in all directions. At reception, while the receptionist was friendly, she wore a wrinkled shirt and no visible identification. The night auditor was similarly dressed in an unprofessional manner. In the lobby, staff were speaking loudly among themselves, creating an atmosphere closer to a market than a luxury hotel. The room itself had a comfortable bed and decent space — that’s the only positive. The Wi-Fi signal was extremely weak. The bathroom was unacceptable: slippery tiles, moldy joints in the shower, water stains on the ceiling, a dirty showerhead, and a shower with no door, causing water to spread all over the floor. I had to ask four times for a bath mat, which I finally received 24 hours later. Breakfast service was more positive. One of the waitresses was professional, smiling, well-dressed and wore a proper name badge 👏. However, the buffet lacked basic organization: no serving tongs, no food labels, and by 9:30 a.m., the floor around the buffet was dirty and full of crumbs. With the same ingredients, the presentation and hygiene could easily be improved. The basement swimming pool was dark and uninviting. After what I saw in the bathroom, I didn’t feel safe using it. The worst part came at check-out: the valet/security/porter staff member forgot to turn off the car headlights, leaving me with a dead battery. And no supervisor or manager came to speak with me. Only staff members tried to help, and the director simply asked for my phone number — without even showing his face. I’m a paying guest, not a friend or colleague. At the very least, a director should greet and address the client personally. That’s the minimum standard of hospitality. Hospitality is not just a business — it’s a profession and a way of life that requires care, discipline, and attention to detail. This hotel clearly lacks all of that. In my opinion, it deserves no more than 3 stars. Séjour très décevant – cet hôtel ne mérite pas ses 5 étoiles J’ai séjourné dans cet hôtel, présenté comme un 5 étoiles, du 27 au 29 juillet 2025 avec deux chambres réservées. Malheureusement, l’expérience a été bien en dessous du niveau attendu. Dès l’arrivée, plusieurs points déçoivent : un parking très limité (à peine une dizaine de places sur le boulevard), difficilement accessible. L’accueil est assuré par un seul agent assumant plusieurs fonctions à la fois (sécurité, bagagiste, voiturier, concierge), sans badge ni tenue profession

Très bon hôtel très bien placé avec lignes de bus et tram qui passent juste devant. A de très rares exceptions près, le personnel est très aimable et serviable. Les chambres sont spacieuses et silencieuses. Par contre, la nourriture est quelconque : manque de choix et cuisson excessive des plats chauds. Qui plus est, alors que nous étions à table, nous avons assisté à une chasse au rat par le personnel de l’hôtel. L’animal arrivait certainement des toilettes qui se trouvent dans le hall, à faible distance. Même si cela ne doit pas se produire tous les jours, c’est un moment assez désagréable. Dommage !