Le Palace d'Anfa

The shower bath was not in good condition

Great

They're trying to be a 5* hotel - but not delivering on the promise. We arrived at c. 10.30 on a Sunday evening. They offer valet parking - clearly our car wasn't "posh" enough as it was very difficult to get the attention of anyone. Eventually we did - but he did not speak English, so had to get someone who did. We spent 5 minutes waiting out the front until someone arrived who understood we wanted to leave our car at valet parking (!) and moved the cones blocking the area off. None of their bars/restaurants were open - despite posters up everywhere saying they were open till midnight (or beyond). Our only option was room service. Mainly we were desperate for a drink, so we ordered a beer and a diet Coke. 25 minutes later someone arrived saying they had neither of these available, did we want something else. That's really poor. In the morning I asked at reception whether they were out of stock - should I buy drinks to put in our room mini-bar. The receptionist looked shocked, made a call, and confirmed they had the drinks available - so why not when we wanted them? My partner was travelling on business, but I was "on holiday" - and planning to make use of the rooftop pool. The posters indicated that the bar was open from 4, but I assumed the pool area would be open during the day. Not so. The door was locked. I asked for it to be opened at 3.30 and sat there until after 5pm - no member of staff arrived to make the chairs up with cushions, get the bar ready, or see if I wanted a drink. Their website describes themselves as: "a luxury hotel with... an outdoor swimming pool." Not really. The hotel is marketed by tour operators (such as Thomas Cook) for holidaymakers - I fear they will be very disappointed. As a holidaymaker, the only place I could be (other than stuck in my room!) was the coffee-shop. There was nowhere pleasant to relax. Really disappointing. The bedroom was fine - if very tired. The air conditioning was very noisy and didn't seem very effective. The bedroom was also very dark. It could really do with redecoration.

Is not Greg the first problem we noticed was that our room was very dark. We reported this to Reception because one bulb was missing in the ceiling and there were no bedside lights. We were told that someone would come and put a new bulb in but they didn’t. We reported it again still no action. The next problem was the bathroom ceiling was leaking, presumably when people upstairs had a shower . There was mould on the ceiling so I guess this had been going on for awhile. We were travelling with a group of 24 and were given breakfast separately from everyone else I’m told that the breakfast in the breakfast room is quite good but the breakfast they give to a parties is inadequate and for example example they didn’t fill up the coffee jugs when they ran out The Reception is nice and the first time we stayed there earlier in the Tour, we actually had a pleasant room