Stephanie
July 30, 2024
The STAFF seemed like they didn't want to interact with us. At check in, we told the man at the front desk that we had a car. He said the parking lot was full and then stared at us without saying anything else. After a strangely long pause, we asked, "What now?" He gave us tentative information about on street parking, but didn't appear very confident in which areas were free nor for how long. He nor anyone else assisted us with our bags, even though there are about five steps to get into reception and an additional five off the elevator to our room, we are both women, and one of us was visibly pregnant. The same front desk staff at checked in, told my friend she would need to wait until the next morning to ask any more questions. Each time we interacted with front desk staff, they seemed either unsure of what they were doing or uninterested in helping us. The ROOM we received was NOT as pictured. We assume they've nicely fixed up one type of room to fix up for pictures and the rest are not nearly as nice. This was particularly the case with the bathroom, which had a tub/shower in which you had to hold on to the sink to get over the tall tub and through relatively small opening to get in/out. POOL hours are 10am - 6pm. However, when we arrived at 10:15, staff was dumping chemicals in and said that we couldn't get in for another hour. There is no lifeguard to duty, so we were confused by the limited hours. The LOCATION is absolutely perfect. Bottom line: Not worth the money.