Pestana Troia Eco-Resort & Residences

We arrived excited, ready to enjoy our stay. Pestana Tróia Eco-Resort reception staff greeted us with an upgrade from a Green Villa + Pool to an Aqua Villa, Villa # 4.23. - YAY! ☺ The resort is wonderful; we dined at the Grão de Bico on several occasions, and the food is divine. There is a little grocer in the restaurant, which is near the main reception. Staff at Pestana Tróia Eco-Resort were accommodating and extremely helpful when there were several issues with our Aqua Villa # 4.23. with a pool. Aqua Villa # 4.23 problems: The Aqua Villa 4.23 floors, from the living room to the kitchen to the bedrooms, were covered in dust; it seemed as though it was not cleaned prior to our arrival. The Aqua Villa 4.23 glass windows/doors covered in handprints looked like kids prints and seemed as though it was not cleaned prior to our arrival. The master suite and middle room beds were extremely uncomfortably firm (floor firm). Not comfortable. The en-suite shower did not have a shower head holder, unable to use as a shower. There were pencil markings for a drill hole, but nothing fixed to the wall for the shower head. Reception sent maintenance, who said no parts available to fix. Could not use during our stay. The en-suite shower head is loose and covered in black mold, a health and safety issue. Could not use during our stay. No oven mitts to take hot food pans from the oven. Reception sent extra kitchen towels. – Thank you. The living room TV screen turned green with no image only sound. Reception promptly came and swapped TV for another; thank you, Carolina Matos. The pool’s filter/pump did not work. Reception sent maintenance, who said no parts available to fix. We could not use the pool during our 5-day stay in October 2024 because debris and bacteria have free reign to remain in the pool, contaminating the water and making it unsafe to swim. The toaster tripped the circuit board, turning electricity off in parts of the Aqua Villa 4.23. Reception promptly came and gave another toaster for use. The Aqua Villa 4.23 was a disastrous stay for a 4-star resort, not what we expected to experience. Would we visit Pestana Tróia Eco-Resort? Yes, we think we definitely would, but hopefully when we do, the villa’s maintenance and cleanliness are kept to an excellent standard. A wonderful place to visit, a beautiful private beach, lovely extras, a short drive to the peninsula with a supermarket, several stores, parking, and restaurants. Free parking at the peninsula; take the catamaran (Atlantic Ferries) to Setubal for a day or an evening out. No cars on the catamaran, only passengers. The ferry (Atlantic Ferries) is a short distance from the main reception at the Pestana Tróia Eco-Resort. Take a trip with your car into Setubal or further afield. Vehicles, motorbikes, bicycles, and walking passengers are allowed. We enjoyed our stay to a point; it’s a shame our Aqua Villa # 4.23 was not kept up to standards. Unsure if Aqua Villa # 4.23 is privately own

The resort itself was of first rate quality, but our own accommodations left much to be desired! Our place was dirty and the furnishings were old and tired. For the amount of money we paid, it was definitely not worth it. Lee loved the resort’s facilities, but the condominium was extremely lacking and I believe that the resort should take responsibility for all individual accommodations!